Anyone know how to troublsehoot connection between...
# supporti
Itay Baror
11/17/2022, 3:11 PMAnyone know how to troublsehoot connection between collector and clickhouse on a cluster? We are seeing the traces go through the collector using logs, but then we dont see them in traces…. we are looking in the signoz_traces database, signoz_span table
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Vishal Sharma
11/17/2022, 3:15 PMAre you seeing any errors in logs of otel-collector?
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Itay Baror
11/17/2022, 3:16 PMNo we do not
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Vishal Sharma
11/17/2022, 3:17 PMDid you check if traces are being generated by your apps/services?
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Itay Baror
11/17/2022, 3:20 PMYes, we see them immediatley in the collector logs
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Vishal Sharma
11/17/2022, 3:47 PMDid you connect to clickhouse and check tables?
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Itay Baror
11/17/2022, 4:24 PMyes
Itay Baror
11/17/2022, 4:24 PMour traces do not appear in clichouse
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Vishal Sharma
11/17/2022, 4:49 PM@Prashant Shahi can you please help here?
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Prashant Shahi
11/21/2022, 8:20 AMThat sounds like unexpected behaviour.
@Itay Baror we could perhaps get on quick call to resolve this.
Prashant Shahi
11/21/2022, 8:32 AMIt could be caused by issue with clickhouse not being healthy or storage being full.
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