Is anyone else getting a white/blank screen when g...
# support
b
Is anyone else getting a white/blank screen when going to the services page for a specific service? The UI is basically unusable because of this error:
p
@Borislav Grigorov can you share the signoz version in which you are facing this?
b
the latest version v0.29.3. I have tried all versions since 27
p
@Yunus M can you please look into this?
y
@Borislav Grigorov: Can you please share more details regarding the issue ? I am unable to reproduce the issue with my setup.
b
hi what details would you like me to share? Would a viewer user in our signoz app help? I can send it to your email
d
Our team is seeing this same issue. Clicking on services generates an UI exception and white screen.
The same exception, Error: Expected enabled to be a boolean.
b
I managed to fix it by completely reinstalling the signoz helm chart and making sure PVCs and all the data is deleted first. However there should be a better solution than this. @Palash Gupta maybe you can check with Dan's application to see if you can solve the error. Good Luck!
h
Hi, we have it too. running v0.31.1. Can add that if I keep the developer console open and keep the window small enough, then it seems to render. If I scroll in the window or make it bigger then the screen blanks. Errors in browser console log.
b
yeah seems to be a data issue, however data issues should not cause white screens. Can we get a fix for this @Palash Gupta or anyone? Only way I managed to fix it was by blowing up the data.
d
@Yunus M, any suggestions for next steps on resolving this issue?
b
@Yunus M getting the same issue again? Will this be fixed or at least investigated?
y
@Dan Smith @Borislav Grigorov: Sorry for the delayed response.
Would be happy to get over a quick call to help identify and fix the issue.
h
@Yunus M Did you get any help?
y
Yes @Henri Ropponen. We will be releasing the fix today by EOD. Will update the thread once the released.
h
Great news! Thanks 🙂
p
Hi @Henri Ropponen
this issue is already fixed in the develop PR: https://github.com/SigNoz/signoz/pull/3749
h
Hi again, Is there a planned release of the docker image containing this fix?
y
Hi Henri, we didn't go ahead with the release last week due to some reason. Our next release is planned this Thursday. Will update once we do the release.
h
ok. Thanks.
Installed v0.34.0 and can confirm that the blank page is now gone. Thanks 🙂 However, we found a new issue. Will post it as a new thread ...
y
Thanks for confirming Henri.
Sure, please let me know
b
can you link the new issue? @Henri Ropponen
h
@Borislav Grigorov It was this issue (but it was on our side): https://signoz-community.slack.com/archives/C01HWQ1R0BC/p1700210926392499 Then there is this issue, which I did not get response to: https://signoz-community.slack.com/archives/C01HWQ1R0BC/p1700817565313389
b
thanks