# support

Itay Baror

06/15/2023, 2:17 PM
Hello, we have previously deployed signoz to aws through eks and it worked. Recentley we have made some changes and we cant figure out how to solve this problem:
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$ kubectl logs -f signoz-query-service-0 -n platform
2023-06-14T13:09:54.277Z	INFO	version/version.go:43

SigNoz version   : v0.20.2
Commit SHA-1     : 84c4668
Commit timestamp : 2023-06-09T08:52:13Z
Branch           : HEAD
Go version       : go1.18.10

For SigNoz Official Documentation,  visit <>
For SigNoz Community Slack,         visit <>
For discussions about SigNoz,       visit <>

Check SigNoz Github repo for license details.
Copyright 2022 SigNoz

2023-06-14T13:09:54.277Z	WARN	query-service/main.go:61	No JWT secret key is specified.
2023-06-14T13:09:55.390Z	INFO	license/manager.go:127	No active license found, defaulting to basic plan
2023-06-14T13:09:55.391Z	INFO	app/server.go:117	Using ClickHouse as datastore ...
ts=2023-06-14T13:09:55.393Z caller=query_logger.go:113 level=error component=activeQueryTracker msg="Failed to create directory for logging active queries"
ts=2023-06-14T13:09:55.394Z caller=engine.go:349 level=debug component="query engine" msg="Lookback delta is zero, setting to default value" value=5m0s
ts=2023-06-14T13:09:55.394Z caller=reader.go:364 level=info msg="Loading configuration file" filename=/root/config/prometheus.yml
ts=2023-06-14T13:09:55.395Z caller=query_logger.go:113 level=error msg="Failed to create directory for logging active queries"
ts=2023-06-14T13:09:55.399Z caller=reader.go:381 level=info msg="Completed loading of configuration file" filename=/root/config/prometheus.yml
ts=2023-06-14T13:09:55.401Z caller=engine.go:349 level=debug component="promql evaluator" msg="Lookback delta is zero, setting to default value" value=5m0s
2023-06-14T13:09:55.404Z	INFO	alertManager/notifier.go:94	Starting notifier with alert manager:[<http://signoz-alertmanager:9093/api/>]
2023-06-14T13:09:55.404Z	INFO	app/server.go:587	rules manager is ready
2023-06-14T13:09:55.411Z	DEBUG	rules/apiParams.go:86	postable rule(parsed):%!(EXTRA *rules.PostableRule=&{High Latency Warning TRACES_BASED_ALERT  threshold_rule 300000000000 0 {"op":"1","target":20000,"matchType":"4"} map[details:<> severity:warning] map[description:A new trace-based alert] false <> [Signoz-Alerts]  })
panic: runtime error: invalid memory address or nil pointer dereference
[signal SIGSEGV: segmentation violation code=0x1 addr=0x28 pc=0x1047f40]

goroutine 1 [running]:
<{{0x0|{{0x0>, 0x0}, {0x0, 0x0}, {0x0, 0x0}, {0x0, 0x0}, 0x0, 0x0, ...}, ...)
	/go/src/ +0x4e0
<{0xc0001b5000|{0xc0001b5000>?, 0xc00077b800?, 0x768?})
	/go/src/ +0x65
	/go/src/ +0x16a
	/go/src/ +0x25
	/go/src/ +0x93
	/go/src/ +0x574