Hi How long does it take for Signoz to show a new app which SigNoz Community #support

Hi, How long does it take for Signoz to show a new...

Divyanshu Negi

03/07/2023, 2:01 PM

Hi, How long does it take for Signoz to show a new app which I setup on the dashboard, I am waiting for 5 minutes now and keep hitting the health endpoint 😄

Divyanshu Negi

03/07/2023, 2:02 PM

CleanShot 2023-03-07 at 19.31.42@2x.png

Divyanshu Negi

03/07/2023, 2:02 PM

only 1 service is visible, which I setup few days back

Divyanshu Negi

03/07/2023, 2:10 PM

Is there a way to check in the service to see logs if I am getting any errors example I am setting the SDK on a service called

chat-service

, can I see if this service is able to send the request to the signoz url I have configured. while running the service I can see the log

Tracing initialised

but I am not sure after this something is going wrong and the hosted signoz server is able to receive the traces

Ankit Nayan

03/07/2023, 2:28 PM

@Divyanshu Negi it should appear in 10-15s if configured properly

Ankit Nayan

03/07/2023, 2:28 PM

which language is the application built in?

Ankit Nayan

03/07/2023, 2:29 PM

most probably it is not able to send to signoz

Divyanshu Negi

03/07/2023, 2:29 PM

application is built using nestJS (TS)

Divyanshu Negi

03/07/2023, 2:29 PM

also the same setup working on another service which is hosted as well

Divyanshu Negi

03/07/2023, 2:33 PM

is there a way to debug, I am checking the logs and on

start

for signoz SDK I can see

Tracing initialized

Ankit Nayan

03/07/2023, 2:36 PM

are you interacting with the api or UI of the application? It should generate some data so that telemetry is generated. Applications with 0 load won't send any data to signoz

Divyanshu Negi

03/07/2023, 2:37 PM

I am hitting the health endpoint, which just returns

status

/api/health-check

Ankit Nayan

03/07/2023, 2:38 PM

can you check if logs of otel-collector show any error?

Ankit Nayan

03/07/2023, 2:38 PM

also, check if it's there in the traces tab

Divyanshu Negi

03/07/2023, 2:39 PM

No, not in traces as well, also no logs related to otel on my console while the service is running

Srikanth Chekuri

03/07/2023, 3:45 PM

I would use the console exporter to verify if the instrumentation is working in the first place. If it shows JSON formatted traces then its a network problem.

Divyanshu Negi

03/10/2023, 7:18 AM

Thanks, this got resolved, after debugging it for a while I found out that the call to the trace IP was failing, I am still not sure why, but restarting the hosted instance fixed this.

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