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#support
Title
# support
d

Divyanshu Negi

03/07/2023, 2:01 PM
Hi, How long does it take for Signoz to show a new app which I setup on the dashboard, I am waiting for 5 minutes now and keep hitting the health endpoint 😄
CleanShot 2023-03-07 at 19.31.42@2x.png
only 1 service is visible, which I setup few days back
Is there a way to check in the service to see logs if I am getting any errors example I am setting the SDK on a service called
chat-service
, can I see if this service is able to send the request to the signoz url I have configured. while running the service I can see the log
Tracing initialised
but I am not sure after this something is going wrong and the hosted signoz server is able to receive the traces
a

Ankit Nayan

03/07/2023, 2:28 PM
@Divyanshu Negi it should appear in 10-15s if configured properly
which language is the application built in?
most probably it is not able to send to signoz
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Divyanshu Negi

03/07/2023, 2:29 PM
application is built using nestJS (TS)
also the same setup working on another service which is hosted as well
is there a way to debug, I am checking the logs and on
start
for signoz SDK I can see
Tracing initialized
a

Ankit Nayan

03/07/2023, 2:36 PM
are you interacting with the api or UI of the application? It should generate some data so that telemetry is generated. Applications with 0 load won't send any data to signoz
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Divyanshu Negi

03/07/2023, 2:37 PM
I am hitting the health endpoint, which just returns
200
status
/api/health-check
a

Ankit Nayan

03/07/2023, 2:38 PM
can you check if logs of otel-collector show any error?
also, check if it's there in the traces tab
d

Divyanshu Negi

03/07/2023, 2:39 PM
No, not in traces as well, also no logs related to otel on my console while the service is running
s

Srikanth Chekuri

03/07/2023, 3:45 PM
I would use the console exporter to verify if the instrumentation is working in the first place. If it shows JSON formatted traces then its a network problem.
d

Divyanshu Negi

03/10/2023, 7:18 AM
Thanks, this got resolved, after debugging it for a while I found out that the call to the trace IP was failing, I am still not sure why, but restarting the hosted instance fixed this.
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