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#support
Title
# support
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zane.chen

03/06/2023, 10:07 AM
hi team, please give me a favor, i have not received the test alert message when i add one kind of "Webhook" alert channel then click the test button
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Ankit Nayan

03/06/2023, 10:12 AM
@Amol Umbark will alertmanager logs help?
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Amol Umbark

03/06/2023, 3:28 PM
yea @Ankit Nayan @zane.chen you can look at alert manager log to find out the cause of failure.
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zane.chen

03/07/2023, 1:19 AM
where is the alert manager log?
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Amol Umbark

03/07/2023, 5:41 AM
If you are using docker-compose .. then docker ps will show you a container for alert manager. You can do docker logs -f <container_id> to get log. for kubernetes, a similar approach. you can get pods in namespace platform. And get logs for the pod
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zane.chen

03/07/2023, 6:02 AM
image.png
show this error, what's it mean?
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Amol Umbark

03/07/2023, 7:11 AM
yeh. It looks like the alert manager is unable to reach the domain. Possibly doesn't have internet access.
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zane.chen

03/07/2023, 8:06 AM
yes, but i tried ping network, it can ping successfully
image.png
image.png
just now, i tried test again, and it shows success as below
image.png
but i have not received the test alerm on my "feishu" webhook, and no find any log in alert-manager docker container logs
excuse me? can you give me a favor?
are you here?
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Amol Umbark

03/10/2023, 5:53 AM
can you try sending test notification again and share alert manager log.