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# support
s
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m
These are the possible states, Clickhouse layout is 1 replica and 4 shards
Also for other charts I'm getting diffrent response for each refresh
@Pranay
v
@Muhammed Hussein Karimi On refresh time period changes so that might be reason. @Srikanth Chekuri are we aware of any metrics issues after increasing shards?
m
there is no increase in shards, but shards are restarted in a bad order
s
How many shards were up and able to reachable when you saw this behaviour?
m
I have the total of 4 shards, all of them were reachable
I'm having this problem right now
s
Can you share the logs of each shard process?
m
yes
there is no error log as I see
s
What’s the output logs for other shards?
m
I put all of them in that file
search for "k logs"
s
Each shard runs as a separate pod?
m
yes
using signoz chart (with altinity operator)
s
And the shared file is only for one pod
chi-signoz-clickhouse-cluster-0-0-0
right?
m
no
search for "k logs" and you see there is other pods
s
Ah I see
1
Is this a frequent issue or happening occasionally? I am not sure what might be the reason here.
m
Let me checkout signoz right now
that's heppening right now
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s
Hmm, interesting which version are you on? We might have to debug this carefully.
m
v0.16.0
I think It will be fixed by just a rebalance but I don't know how to do it in ClickHouse
s
That’s a somewhat manual process, as it doesn’t automatically take care of it. We have some logic to avoid writing the duplicate time series, so that could also be the reason.
m
Oh
s
I will try to reproduce and see what we can do about this.
m
Thanks, Let me know If I can help about with reproducing problem