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#support
Title
# support
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Muhammed Hussein Karimi

02/13/2023, 6:05 PM
Hi, I'm using SigNoz inside K8s, and I'm using jeager compact port but traces are not sending to the SigNoz, What is the problem?
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Vishal Sharma

02/14/2023, 6:30 AM
@Muhammed Hussein Karimi You have enable jaeger ports in otel collector: https://github.com/SigNoz/signoz/blob/8ebb76bd0c40ea7e3cb4b0e3a3f216c204447f67/deploy/docker/clickhouse-setup/docker-compose.yaml#L214 @Prashant Shahi Can you please let him know on how to do it in k8s deployment?
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Muhammed Hussein Karimi

02/14/2023, 6:43 AM
I have enabled them in Helm Chart
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Vishal Sharma

02/14/2023, 6:44 AM
Still unable to see spans?
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Muhammed Hussein Karimi

02/14/2023, 6:44 AM
Yes We are switching to otlp port
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Vishal Sharma

02/14/2023, 6:45 AM
ok let us know if it doesn’t work
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Muhammed Hussein Karimi

02/19/2023, 8:20 AM
It worked