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# support
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pavan kumar

01/06/2023, 6:45 AM
Hey Everyone, The signoz/k8s-infra is installed on eks cluster . After the installtion of helmchart, the otelagent log says
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2023-01-06T06:39:49.421Z	info	pipelines/pipelines.go:118	Stopping receivers...
panic: runtime error: invalid memory address or nil pointer dereference
[signal SIGSEGV: segmentation violation code=0x1 addr=0x0 pc=0x476757d]
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Pranay

01/06/2023, 6:49 AM
I think @Quyet Nguyen had a similar issue You can check the discussion if it is helpful - https://signoz-community.slack.com/archives/C01HWQ1R0BC/p1671441854466139
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Prashant Shahi

01/06/2023, 6:50 AM
Hi @pavan kumar 👋 Could you please share the installation steps you followed?
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pavan kumar

01/06/2023, 7:03 AM
helm install singoz-infra signoz/k8s-infra --set otelCollectorEndpoint="sig-test-v3.xyz.com:443" --set otelInsecure=false -n signoz-infra-metrics The Signoz is deployed in different cluster. Signoz Opentelemtry endpoint is accessible over https;// 2. The following command i am running on different cluster where i want to collect metrics and publish to signozotel collector running in main cluster.
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Prashant Shahi

01/06/2023, 7:15 AM
@pavan kumar Got it. The issue is because of secured OtelCollector endpoint. You are required to enable
otelTlsSecrets
and pass certificate and private key. https://github.com/SigNoz/charts/blob/main/charts/k8s-infra/values.yaml#L38-L55
Let's discuss more on the steps for the same over call as per the discussion.
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