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Title
# support
v

Vikas Sansanwal

12/21/2022, 7:26 AM
Hi , few of my applications are deploying successfully and are visible in signoz console but few are deploying successfully but not visible in signoz console
p

Pranay

12/21/2022, 7:31 AM
@Vikas Sansanwal When you say "signoz console" do you mean the services page? Can you share what do you see when you run troubleshooting for the services for which data is not visibe - https://signoz.io/docs/install/troubleshooting/
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Vikas Sansanwal

12/21/2022, 7:34 AM
yes on services page
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Pranay

12/21/2022, 7:39 AM
Can you share what do you see when you run troubleshooting for the services for which data is not visibe - https://signoz.io/docs/install/troubleshooting/
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Vikas Sansanwal

12/21/2022, 9:33 AM
This is the cluster
??
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Pranay

12/21/2022, 10:21 AM
@Vikas Sansanwal So your SigNoz cluster is not accessible from your application. Can you share what cluster address you are using for SigNoz address - here's a guide on how to correctly set it https://signoz.io/docs/install/troubleshooting/#signoz-otel-collector-address-grid
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Ankit Nayan

12/21/2022, 10:27 AM
@Vikas Sansanwal can you run the below and share the output?
Copy code
kubectl -n signoz-dev get svc
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Vikas Sansanwal

12/21/2022, 10:30 AM
in the same cluster ?
signoz-dev is deployed in another cluster
message has been deleted
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Ankit Nayan

12/21/2022, 10:47 AM
the endpoint you tested the troubleshoot shows you are trying to connect from the same cluster
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Vikas Sansanwal

12/21/2022, 11:09 AM
no app is in the different cluster and my signoz chart is deployed in another cluster
?
Can anyone help here ?
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Pranay

12/21/2022, 12:08 PM
@Prashant Shahi May have more insights here
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Vikas Sansanwal

12/21/2022, 12:08 PM
Okay
@Prashant Shahi Pls help here
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Prashant Shahi

12/21/2022, 12:13 PM
@Vikas Sansanwal Is the signoz address pass to app instrumentation accessible from the app k8s cluster? OtelCollector address grid might be helpful. https://signoz.io/docs/install/troubleshooting/#signoz-otel-collector-address-grid
However, if endpoint is accurate and accessible, there might be something wrong with the app instrumentation.
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Vikas Sansanwal

12/22/2022, 9:06 AM
@Prashant Shahi Can we connect on call at some time ?
??
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Prashant Shahi

12/22/2022, 2:15 PM
@Vikas Sansanwal are you available 1pm IST tmrw?
@Vikas Sansanwal can you share you email over DM?
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Vikas Sansanwal

12/23/2022, 4:58 AM
Okay
yes 1pm today would be fine
Let me know if it is confirmed
instrumentation :- RUN pip3 install opentelemetry-distro RUN pip3 install opentelemetry-exporter-otlp RUN /home/delhivery/.local/bin/opentelemetry-bootstrap --action=install CMD OTEL_RESOURCE_ATTRIBUTES=service.name=orion-transaction OTEL_EXPORTER_OTLP_ENDPOINT="##" /home/delhivery/.local/bin/opentelemetry-instrument --traces_exporter otlp_proto_http sudo -E uwsgi --ini wsgi-k8s.ini
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Prashant Shahi

12/29/2022, 8:30 AM
cc @Srikanth Chekuri
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Srikanth Chekuri

12/29/2022, 8:31 AM
Change
--traces_exporter otlp_proto_http
->
--traces_exporter console
and let us know if it prints the traces on the stdout when an request is made to app
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Vikas Sansanwal

12/29/2022, 10:34 AM
nothing in traces for that app
that app is not there under services
@Srikanth Chekuri
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Srikanth Chekuri

12/29/2022, 11:27 AM
I was asking you to update the command and run it again and observe the console if there are any traces printed they won’t be under services for console exporter.
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Vikas Sansanwal

12/29/2022, 11:40 AM
yes did that only changed the docker file and then deployed
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Srikanth Chekuri

12/29/2022, 11:42 AM
Share the logs of your python application the after it is deployed.
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Vikas Sansanwal

12/29/2022, 12:14 PM
@Srikanth Chekuri
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Srikanth Chekuri

12/29/2022, 12:30 PM
It appears that your instrumentation is not working for you
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Vikas Sansanwal

12/29/2022, 12:41 PM
okay , then how to resolve this ?
can we connect over call to resolve it faster
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Srikanth Chekuri

12/29/2022, 12:57 PM
If you can share a simple trimmed-down version of your app with reproducible issue that would help debug it.
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Vikas Sansanwal

12/29/2022, 1:08 PM
I can you you my app on call tomorrow
Please suggest any time
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Srikanth Chekuri

12/29/2022, 1:09 PM
Getting on a call without any prior context will not help.
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Vikas Sansanwal

12/29/2022, 1:25 PM
so what details do you want ?
s

Srikanth Chekuri

12/29/2022, 1:43 PM
Can you share a small example application with a git repo or something mimicing your application dependencies,setup and config that reproduces the issue?
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Vikas Sansanwal

12/30/2022, 5:03 AM
I am not sure how to do that, It would take a lot of time. Dont have developing experirnce.
@Srikanth Chekuri
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Srikanth Chekuri

12/30/2022, 5:57 AM
Can you take help from one of the team members who worked on this codebase and share the asked context?
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Vikas Sansanwal

01/04/2023, 6:54 AM