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s
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p
@Vikas Sansanwal When you say "signoz console" do you mean the services page? Can you share what do you see when you run troubleshooting for the services for which data is not visibe - https://signoz.io/docs/install/troubleshooting/
v
yes on services page
p
Can you share what do you see when you run troubleshooting for the services for which data is not visibe - https://signoz.io/docs/install/troubleshooting/
v
This is the cluster
??
p
@Vikas Sansanwal So your SigNoz cluster is not accessible from your application. Can you share what cluster address you are using for SigNoz address - here's a guide on how to correctly set it https://signoz.io/docs/install/troubleshooting/#signoz-otel-collector-address-grid
a
@Vikas Sansanwal can you run the below and share the output?
Copy code
kubectl -n signoz-dev get svc
v
in the same cluster ?
signoz-dev is deployed in another cluster
a
the endpoint you tested the troubleshoot shows you are trying to connect from the same cluster
v
no app is in the different cluster and my signoz chart is deployed in another cluster
?
Can anyone help here ?
p
@Prashant Shahi May have more insights here
v
Okay
@Prashant Shahi Pls help here
p
@Vikas Sansanwal Is the signoz address pass to app instrumentation accessible from the app k8s cluster? OtelCollector address grid might be helpful. https://signoz.io/docs/install/troubleshooting/#signoz-otel-collector-address-grid
However, if endpoint is accurate and accessible, there might be something wrong with the app instrumentation.
v
@Prashant Shahi Can we connect on call at some time ?
??
p
@Vikas Sansanwal are you available 1pm IST tmrw?
@Vikas Sansanwal can you share you email over DM?
v
Okay
yes 1pm today would be fine
Let me know if it is confirmed
Hi all , one of my application is visible on signoz console successfully but other one is deployed but not coming up under services
app details :-
instrumentation :- RUN pip3 install opentelemetry-distro RUN pip3 install opentelemetry-exporter-otlp RUN /home/.local/bin/opentelemetry-bootstrap --action=install CMD OTEL_RESOURCE_ATTRIBUTES=service.name=orion-transaction OTEL_EXPORTER_OTLP_ENDPOINT="##" /home/.local/bin/opentelemetry-instrument --traces_exporter otlp_proto_http sudo -E uwsgi --ini wsgi-k8s.ini
p
cc @Srikanth Chekuri
s
Change 
--traces_exporter otlp_proto_http
-> 
--traces_exporter console
and let us know if it prints the traces on the stdout when an request is made to app
v
nothing in traces for that app
that app is not there under services
@Srikanth Chekuri
s
I was asking you to update the command and run it again and observe the console if there are any traces printed they won’t be under services for console exporter.
v
yes did that only changed the docker file and then deployed
s
Share the logs of your python application the after it is deployed.
v
@Srikanth Chekuri
s
It appears that your instrumentation is not working for you
v
okay , then how to resolve this ?
can we connect over call to resolve it faster
s
If you can share a simple trimmed-down version of your app with reproducible issue that would help debug it.
v
I can you you my app on call tomorrow
Please suggest any time
s
Getting on a call without any prior context will not help.
v
so what details do you want ?
s
Can you share a small example application with a git repo or something mimicing your application dependencies,setup and config that reproduces the issue?
v
I am not sure how to do that, It would take a lot of time. Dont have developing experience
@Srikanth Chekuri
s
Can you take help from one of the team members who worked on this codebase and share the asked context?
v
s
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