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#support
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# support
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Vijaykumar Mamidala

12/07/2022, 7:45 PM
I have added separate host for otel-collector, but when I try to connect from other application with https://$HOST:4317 (gprc) it seems unreachable.
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Pranay

12/08/2022, 7:17 AM
@Vijaykumar Mamidala Can you try the troubleshooting tool and share what do you see - https://signoz.io/docs/install/troubleshooting/
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Vijaykumar Mamidala

12/08/2022, 9:09 PM
Thanks Pranay, it is fixed.
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Pranay

12/09/2022, 4:51 AM
Awesome. Great to hear that @Vijaykumar Mamidala What was the issue?
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