reached out to with the following information

Question

< Kanika Garg> reached out to with the following information request They work for `Decision Point Pvt Ltd` We are planning to use sigNoz with our one of the application as of now We were already using OpenTelemetry with Jaeger with manual instrumentation mode If you have some time can you guide me to integrate `SigNoz` I ve installed SigNoz and run it on a virtual machine but application is not able to get the spans services associated with my application Anyone with the right information let s help them with the migration

Priyansh · Answer

Questions System configuration we don t support Windows Are you seeing any error message Version of SigNoz you are using You might want to follow our troubleshooting docs Refer here Docs Github Repo SigNoz YouTube video

Kanika Garg · Answer

System Ubuntu 20 04 3 LTS

Pranay · Answer

< Kanika Garg> What is the message on running the troubleshooting tool

Kanika Garg · Answer

< Pranay> I ve upgraded signoz using latest version v0 10 0 now When I did troubleshooting using the above link I had the following response When I m trying to export the spans using the run command as mentioned in the link with port 4318 I m getting this error in my application `OTEL RESOURCE ATTRIBUTES=service name=Botproject 8085 OTEL EXPORTER OTLP ENDPOINT= opentelemetry instrument traces exporter otlp proto http gunicorn daemon workers 1 b 8085 bot project wsgi application error logfile gunicorn error log access logfile gunicorn log capture output timeout 3600` With port 4317 I m getting this error in my application gt OTEL RESOURCE ATTRIBUTES=service name=Botproject 8085 OTEL EXPORTER OTLP ENDPOINT= opentelemetry instrument traces exporter otlp proto http gunicorn daemon workers 1 b 8085 bot project wsgi application error logfile gunicorn error log access logfile gunicorn log capture output timeout 3600 `2022 07 18 13 12 08 DEBUG Starting new HTTP connection 2 localhost 4317` 2022 07 18 13 12 08 ERROR Exception while exporting Span batch Traceback most recent call last File xxxxxxxxxxxx env lib python3 8 site packages urllib3 connectionpool py line 665 in urlopen httplib response = self make request File xxxxxxxxxxxxxxxx env lib python3 8 site packages urllib3 connectionpool py line 421 in make request six raise from e None File lt string gt line 3 in raise from File xxxxxxxx env lib python3 8 site packages urllib3 connectionpool py line 416 in make request httplib response = conn getresponse File usr lib python3 8 http client py line 1348 in getresponse response begin File usr lib python3 8 http client py line 316 in begin version status reason = self read status File usr lib python3 8 http client py line 298 in read status raise BadStatusLine line http client BadStatusLine During handling of the above exception another exception occurred Traceback most recent call last File xxxxxxx env lib python3 8 site packages requests adapters py line 439 in send resp = conn urlopen File xxxxxx env lib python3 8 site packages opentelemetry instrumentation urllib3 init py line 160 in instrumented urlopen return wrapped args kwargs File xxxxxxxxxxxxxxxxxxxx env lib python3 8 site packages urllib3 connectionpool py line 719 in urlopen retries = retries increment File xxxxxxxxxxxxxxx env lib python3 8 site packages urllib3 util retry py line 400 in increment raise six reraise type error error stacktrace File xxxxxxxxxxxxxxxx env lib python3 8 site packages urllib3 packages six py line 734 in reraise raise value with traceback tb File xxxxxxxxxxxxxxxx env lib python3 8 site packages urllib3 connectionpool py line 665 in urlopen httplib response = self make request File xxxxxxxxxxxxxxx env lib python3 8 site packages urllib3 connectionpool py line 421 in make request six raise from e None File lt string gt line 3 in raise from File xxxxxxxxxxxx env lib python3 8 site packages urllib3 connectionpool py line 416 in make request httplib response = conn getresponse File usr lib python3 8 http client py line 1348 in getresponse response begin File usr lib python3 8 http client py line 316 in begin version status reason = self read status File usr lib python3 8 http client py line 298 in read status raise BadStatusLine line urllib3 exceptions ProtocolError Connection aborted BadStatusLine x00 x00 x06 x04 x00 x00 x00 x00 x00 x00 x05 x00 x00 x00 During handling of the above exception another exception occurred Traceback most recent call last File xxxxxxxxxxxxxxxx env lib python3 8 site packages opentelemetry sdk trace export init py line 358 in export batch self span exporter export self spans list idx type ignore File xxxxxxxxxxxxxxx env lib python3 8 site packages opentelemetry exporter otlp proto http trace exporter init py line 136 in export resp = self export serialized data File xxxxxxxxxxxxxxx env lib python3 8 site packages opentelemetry exporter otlp proto http trace exporter init py line 107 in export return File xxxxxxxxxxxxxxx env lib python3 8 site packages requests sessions py line 578 in post return self request POST url data=data json=json kwargs File xxxxxxxxxx env lib python3 8 site packages opentelemetry instrumentation requests init py line 122 in instrumented request return instrumented requests call File xxxxxxxx env lib python3 8 site packages opentelemetry instrumentation requests init py line 152 in instrumented requests call return call wrapped File xxxxxxxxxx env lib python3 8 site packages opentelemetry instrumentation requests init py line 120 in call wrapped return wrapped request self method url args kwargs File xxxxxxxxxxenv lib python3 8 site packages requests sessions py line 530 in request resp = self send prep send kwargs File xxxxxxxx env lib python3 8 site packages opentelemetry instrumentation requests init py line 142 in instrumented send return instrumented requests call File xxxxxxxxx env lib python3 8 site packages opentelemetry instrumentation requests init py line 152 in instrumented requests call return call wrapped File xxxxxxxxxxx env lib python3 8 site packages opentelemetry instrumentation requests init py line 140 in call wrapped return wrapped send self request kwargs File xxxxxxxxx env lib python3 8 site packages requests sessions py line 643 in send r = adapter send request kwargs File xxxxxxxxxxxx env lib python3 8 site packages requests adapters py line 498 in send raise ConnectionError err request=request requests exceptions ConnectionError Connection aborted BadStatusLine x00 x00 x06 x04 x00 x00 x00 x00 x00 x00 x05 x00 x00 x00

Priyansh · Answer

Port 4317 is for proto gRPC and Port 4318 is for proto HTTP so you mean to say you tried running your app with both once 4317 and 4318

Kanika Garg · Answer

yes I did try both

Pranay · Answer

< Prashant Shahi> do you have any inputs on the above

Prashant Shahi · Answer

< Kanika Garg> `4318` would make sense here since in guide above we are using HTTP exporter can you share error log when `4318` port is used

Kanika Garg · Answer

< Prashant Shahi> with the port 4318 I m getting this in the logs of my application

Prashant Shahi · Answer

< Kanika Garg> can you try this = gt ``

Kanika Garg · Answer

< Prashant Shahi> Thanks a ton It worked