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#support
Title
# support
i

Itay Baror

11/11/2022, 3:28 PM
We just set up signoz on an eks cluster, traces are being sent with no errors from a different AWS account, but they do not appear in signoz. Any ideas?
v

Vishal Sharma

11/11/2022, 3:49 PM
Did you verify if spans are generated by using Console Span Exporter?
i

Itay Baror

11/11/2022, 3:50 PM
yes yes
v

Vishal Sharma

11/11/2022, 3:50 PM
Is the exporter URL specified properly?
i

Itay Baror

11/11/2022, 3:51 PM
yes we tried multiple, and then set up a path, before there were exporting errors, now there arent
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Vishal Sharma

11/11/2022, 3:51 PM
Are you able to connect to eks cluster from machine which is generating traces?
p

Pranay

11/11/2022, 4:36 PM
@Itay Baror Can you run this troubeshooting binary and share what you get do also check the grid below to confirm if you have specified the SigNoz otel collector end point correctly
a

Ankit Nayan

11/11/2022, 5:13 PM
@Itay Baror could you resolve the issue? If application logs do not show error about connection issue while exporting data, we might have to drill deeper
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