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#support
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# support
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Shifna

10/27/2022, 4:39 AM
I am facing an issue while installing signoz... My container alert manager is not running properly....I have installed using install script ./install.sh....And for this reason am not able to view signoz UI.Pls help me in solving out this issue.I have tried even after uninstalling signoz and reinstalled..But still shows me the same issue
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Ashu

10/27/2022, 5:08 AM
@Prashant Shahi can you look into this?
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Ankit Nayan

10/27/2022, 7:17 AM
@Shifna can you show what the logs tell?
logs of query-service and otel-collector
Does clickhouse container show a running status?
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Shifna

10/27/2022, 7:52 AM
Can you pls tell me how to find log?
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Unable to access my signoz UI
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Prashant Shahi

10/27/2022, 4:20 PM
Can you pls tell me how to find log?
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sudo docker logs <container-name-or-ID>
For last 100 lines of query-service logs:
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sudo docker logs query-service --tail=100
For last 100 lines of clickhouse logs:
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sudo docker logs clickhouse-setup_clickhouse_1 --tail=100
--- Since both query-service and otel-collector seems to be misbehaving, it is likely caused by some issue with clickhouse.
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Shifna

10/28/2022, 3:18 AM
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Can you pls check and resolve my isuue
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Prashant Shahi

10/28/2022, 6:20 AM
@Shifna did you make any changes to the existing configuration or docker related files?
It looks like the default user does not exist for your clickhouse server.
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Shifna

10/28/2022, 6:39 AM
Yas I made changes...
How should I solve this issue?
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Prashant Shahi

10/28/2022, 8:27 AM
can you share what changes you made from the existing files?
That should help to resolve this.
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Shifna

10/28/2022, 1:16 PM
Actually I changed the password in the docker compose.yaml file
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Prashant Shahi

10/28/2022, 1:26 PM
Can you please share what was updated? Maybe over DM if it is sensitive.
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Shifna

10/28/2022, 1:27 PM
Okay