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#support
Title
# support
m

Mallesh Kannan

10/19/2022, 5:56 AM
Hi team, Happy morning I'm currently implementing signoz in GCP via helm but my pod getting "CrashLoopBackOff" FYKI: chi-signoz-cluster-0-0-0 1/1 Running 0 21h clickhouse-operator-57959d7fd8-tpl5g 2/2 Running 0 21h my-release-signoz-alertmanager-0 0/1 Init:0/1 0 23h my-release-signoz-frontend-6dd9f97bc4-jnkkb 0/1 Init:0/1 0 23h my-release-signoz-frontend-786b84f4fd-lqd2f 0/1 Init:0/1 0 21h my-release-signoz-otel-collector-6b47dd5b45-m9v7d 0/1 CrashLoopBackOff 282 (2m10s ago) 23h my-release-signoz-otel-collector-7587cb94c5-s46jg 0/1 CrashLoopBackOff 261 (117s ago) 21h my-release-signoz-otel-collector-metrics-55644664d9-qdcpj 0/1 CrashLoopBackOff 243 (4m40s ago) 21h my-release-signoz-query-service-0 0/1 CrashLoopBackOff 293 (3m29s ago) 23h my-release-zookeeper-0 1/1 Running 0 23h This is error logs : Logs: runtime.main /usr/local/go/src/runtime/proc.go:255 2022-10-18T064747.649Z INFO app/server.go:112 Using ClickHouse as datastore ... 2022-10-18T064747.654Z ERROR clickhouseReader/reader.go:108 error connecting to primary db: code: 516, message: admin: Authentication failed: password is incorrect or there is no user with such name go.signoz.io/query-service/app/clickhouseReader.NewReader /go/src/github.com/signoz/signoz/pkg/query-service/app/clickhouseReader/reader.go:108 go.signoz.io/query-service/app.(*Server).createHTTPServer /go/src/github.com/signoz/signoz/pkg/query-service/app/server.go:113 go.signoz.io/query-service/app.NewServer /go/src/github.com/signoz/signoz/pkg/query-service/app/server.go:87 main.main /go/src/github.com/signoz/signoz/pkg/query-service/main.go:53 runtime.main /usr/local/go/src/runtime/proc.go:255
@Pranay can you please help me on this
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Pranay

10/19/2022, 2:30 PM
hey, don't have much ideas on this. Can you check in our community chat archives if someone has faced similar issues earlier - https://community-chat.signoz.io/
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