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# support

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10/14/2022, 6:15 PM

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signoz.mkv

✅ 1

Pranay

10/14/2022, 6:47 PM

@Mark Raynsford What was the version number - for the scenario when this method worked for you?

Pranay

10/14/2022, 6:48 PM

Also, can you confirm if the version you are running is same as the latest release?

Mark Raynsford

10/14/2022, 7:06 PM

it seems that i was previously using

cc3f36b62bd0466ed5627505d0ea9a6c0d0e258f

, which was the head of the

develop

branch on 2022-09-22. i'm now using

5eed384ffe05fd734bbbd8ae80b921106c505149

which is one commit newer than the

0.11.2

release tag (the diff between the two commits appears to be empty)

Prashant Shahi

10/15/2022, 1:49 PM

@Mark Raynsford it is likely that clickhouse and sqlite data are not properly clean. Those volume data are mapped to local directory in

data/clickhouse

and

data/signoz

folders.

Prashant Shahi

10/15/2022, 1:53 PM

you can either use previous admin credentials to Login or clean up those data folders.

Prashant Shahi

10/15/2022, 1:55 PM

@Ankit Nayan @Palash Gupta we should update information box in signup UI to show appropriate message.

Mark Raynsford

10/15/2022, 2:35 PM

ah, thanks! i didn't realize there was any data that outlived the containers there. i'll give it a try shortly

Mark Raynsford

10/15/2022, 6:04 PM

just to confirm: that was the problem. the old

data

directory was hanging around. i agree the error message could be better

Mark Raynsford

10/15/2022, 6:04 PM

thanks for the assistance!

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