Question: - How do I properly set up Signoz Alertm...
# support
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Question: • How do I properly set up Signoz Alertmanager to work with Jira Service Management so it creates tags? Context: I am trying to set up signoz alert manager to work with Jira Service Management (JSM). I know there is an issue open (#8046) to address OpsGenie being shut down but for now, using the OpsGenie type for the Alert Channel works. Currently I am using the API integration in JSM and its fine. It doesn't automatically create
tags
from
labels
, and I can't seem to find a way to add
tags
to alerts. I have figured out that the alerts send the
labels
as
{{extraProperties}}
so I have been doing things like adding
{{extraProperties.team}}
to the integration Alert Rule Tags section. This will create a tag from the value I set in the alert
labels
for the 'teams' key. My problem is since multiple services can be a part of an alert, when I set the label
service_name: {{$service.name}}
it will work when only one service is alerting but no tags or
{{extraProperties}}
is created with all the services being alerted on. • Will #8014 fix this by allowing me to say create one alert per service? • Should I use the Prometheus integration in JSM? Will that give me better control over what is being sent or how JSM consumes alerts?