I require some assistance. Since the last update, ...
# support
p
I require some assistance. Since the last update, some reason, traces can not be inspected on the interface. I can see a summary of them in the services tab. I can see a list of them for -some- services. Other services show nothing. I can use the traces explorer and sometimes see a list, however, just as often, it will will just hang for a bit and then show "Something went wrong". When the explorer works, upon inspecting any individual trace, I am met with either a screen informing me the trace may have been deleted or hasn't been processed, or instead a 404 page with the illustration of a man with light hat. If I refresh the 404 page, I get a black 400 Bad Request blank page page. Inspecting logs when getting an error on the traces-explorer I spot the following
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{"level":"error","timestamp":"2025-05-06T09:20:56.606Z","caller":"clickhouseReader/reader.go:3996","msg":"error while reading result","error":"code: 131, message: String too long for type FixedString(32): while converting source column `__table1.name` to destination column `__table1.traceID`: while executing 'FUNCTION _CAST(__table1.name :: 3, FixedString(32) :: 11) -> _CAST(__table1.name, FixedString(32)) FixedString(32) : 10'","stacktrace": (...)
For the 404 pages, I can't see anything nearly as useful
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{"level":"info","timestamp":"2025-05-06T09:24:13.613Z","caller":"clickhouseReader/reader.go:1051","msg":"cache miss for getFlamegraphSpansForTrace","traceID":"DEFAULT.recepStaffJobDetail"}
{"level":"info","timestamp":"2025-05-06T09:24:13.613Z","caller":"clickhouseReader/reader.go:847","msg":"cache miss for getWaterfallSpansForTraceWithMetadata","traceID":"DEFAULT.recepStaffJobDetail"}
{"level":"info","timestamp":"2025-05-06T09:24:13.627Z","logger":"<http://go.signoz.io/pkg/http/middleware|go.signoz.io/pkg/http/middleware>","caller":"middleware/logging.go:88","msg":"::RECEIVED-REQUEST::","client.address":"ADDRESS:43524","user_agent.original":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/135.0.0.0 Safari/537.36","server.address":"","server.port":"","http.request.size":33,"http.route":"/api/v2/traces/flamegraph/{traceId}","http.response.status_code":200,"http.server.request.duration":0.01409819}
{"level":"info","timestamp":"2025-05-06T09:24:13.627Z","logger":"<http://go.signoz.io/pkg/http/middleware|go.signoz.io/pkg/http/middleware>","caller":"middleware/logging.go:88","msg":"::RECEIVED-REQUEST::","client.address":"ADDRESS:56872","user_agent.original":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/135.0.0.0 Safari/537.36","server.address":"","server.port":"","http.request.size":90,"http.route":"/api/v2/traces/waterfall/{traceId}","http.response.status_code":200,"http.server.request.duration":0.014241152}