hey team - hope you're all.
is your alerts down?
# supportv
Vinayak Kumar
03/14/2025, 1:16 PMhey team - hope you're all.
is your alerts down?
s
Srikanth Chekuri
03/14/2025, 1:18 PMHello, Let us check and get back to you. You can start a thread on Intercom if you are Cloud user.
Srikanth Chekuri
03/14/2025, 1:22 PMWere you a trial user that didn't move to a paid plan?
v
Vinayak Kumar
03/14/2025, 1:23 PMAfaik - we are a paid customer, let me check and come back to you.
s
Srikanth Chekuri
03/14/2025, 1:25 PMCan you DM me your instance address?
Srikanth Chekuri
03/14/2025, 1:25 PMI know one from our internal systems but wanted to cross check.
v
Vinayak Kumar
03/14/2025, 1:25 PMVinayak Kumar
03/14/2025, 1:25 PMWe are a paid customer
s
Srikanth Chekuri
03/14/2025, 1:27 PMThanks, I will check and get back to you.
v
Vinayak Kumar
03/14/2025, 1:27 PMThanks!
Vinayak Kumar
03/14/2025, 1:32 PMWhat is intercom btw ?
s
Srikanth Chekuri
03/14/2025, 1:32 PMA customer service platform, that bubble on the bottom right of your screen.
Srikanth Chekuri
03/14/2025, 1:33 PMOur team is more responsive there.
v
Vinayak Kumar
03/14/2025, 1:37 PMOh ok - great thanks.