hello, anyone help for this, I deploy signoz onto ...
# support
n
hello, anyone help for this, I deploy signoz onto eks frist time. I got bug . This logs from signoz-query-service-0 pod .
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{"level":"INFO","timestamp":"2025-03-12T08:58:07.562Z","caller":"license/manager.go:125","msg":"No active license found, defaulting to basic plan"}
{"level":"INFO","timestamp":"2025-03-12T08:58:07.564Z","caller":"app/server.go:150","msg":"Using ClickHouse as datastore ..."}
2025-03-12T08:58:07.564101488Z {"level":"INFO","timestamp":"2025-03-12T08:58:07.564Z","caller":"clickhouseReader/options.go:120","msg":"Connecting to Clickhouse","at":"signoz-clickhouse:9000","MaxIdleConns":50,"MaxOpenConns":100,"DialTimeout":5000}
2025-03-12T08:58:07.565320164Z {"level":"FATAL","timestamp":"2025-03-12T08:58:07.565Z","caller":"clickhouseReader/reader.go:179","msg":"failed to initialize ClickHouse","error":"error connecting to primary db: code: 516, message: admin: Authentication failed: password is incorrect, or there is no user with such name.","stacktrace":"<http://go.signoz.io/signoz/pkg/query-service/app/clickhouseReader.NewReader|go.signoz.io/signoz/pkg/query-service/app/clickhouseReader.NewReader>\n\t/home/runner/work/signoz/signoz/pkg/query-service/app/clickhouseReader/reader.go:179\ngo.signoz.io/signoz/ee/query-service/app/db.NewDataConnector\n\t/home/runner/work/signoz/signoz/ee/query-service/app/db/reader.go:31\ngo.signoz.io/signoz/ee/query-service/app.NewServer\n\t/home/runner/work/signoz/signoz/ee/query-service/app/server.go:151\nmain.main\n\t/home/runner/work/signoz/signoz/ee/query-service/main.go:189\nruntime.main\n\t/home/runner/go/pkg/mod/golang.org/toolchain@v0.0.1-go1.22.7.linux-amd64/src/runtime/proc.go:271"}
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kubectl exec -it chi-signoz-clickhouse-cluster-0-0-0 -n signoz -- clickhouse-client -h signoz-clickhouse -u admin --password 27ff0399-0d3a-4bd8-919d-17c2181e6fb9
Defaulted container "clickhouse" out of: clickhouse, signoz-clickhouse-udf-init (init)
ClickHouse client version 24.1.2.5 (official build).
Connecting to signoz-clickhouse:9000 as user admin.
Code: 516. DB::Exception: Received from signoz-clickhouse:9000. DB::Exception: admin: Authentication failed: password is incorrect, or there is no user with such name.. (AUTHENTICATION_FAILED)

command terminated with exit code 4
p
@Nagesh Bansal Do you have any suggestions here?
n
Thanks for reply.
DB::Exception: admin: Authentication
but issue is networking. My cidr local network is not in range white list . I add new range to value file. its working fine. Thank all.