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#support
Title
# support
k

Kapil Yadav

09/24/2022, 4:20 PM
New to Signoz, was installing to EKS using helm facing below issue from one of the issue: signoz-playground-dev-otel-collector-694d5dd67d-75x69: time="2022-09-24T161501Z" level=info msg="Executing:\nCREATE DATABASE IF NOT EXISTS signoz_metrics\n" component=clickhouse signoz-playground-dev-otel-collector-694d5dd67d-75x69: Error: cannot build pipelines: failed to create "clickhouselogsexporter" exporter, in pipeline "logs": cannot configure clickhouse logs exporter: code: 516, message: admin: Authentication failed: password is incorrect or there is no user with such name signoz-playground-dev-otel-collector-694d5dd67d-75x69: 2022/09/24 161501 application run finished with error: cannot build pipelines: failed to create "clickhouselogsexporter" exporter, in pipeline "logs": cannot configure clickhouse logs exporter: code: 516, message: admin: Authentication failed: password is incorrect or there is no user with such name
p

Pranay

09/24/2022, 4:22 PM
hey @Kapil Yadav welcome to SigNoz community! Seems like an auth issue, just guessing here - does your eks have a user of type
admin
?
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Kapil Yadav

09/24/2022, 4:38 PM
thanks @Pranay I was wondering, what is the use of eks user here in chart 😞
p

Pranay

09/24/2022, 4:43 PM
yeah, I don't have much insights on this. @Prashant Shahi may have much more insight - though its a weekend, so may be he will take some time to get back 🙂
k

Kapil Yadav

09/24/2022, 4:55 PM
no worries
p

Prashant Shahi

09/24/2022, 5:07 PM
@Kapil Yadav could you please share the command that you used to install SigNoz?
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Kapil Yadav

09/25/2022, 5:03 AM
Hi @Prashant Shahi I just used the signoz help chart. changed ingress only and deployed
p

Prashant Shahi

09/25/2022, 10:46 AM
installation steps and the
override-values.yaml
would help. Also, the pod status:
Copy code
kubectl -n platform get pods -o=wide
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