#support
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Anil Kumar Bandrapalli
09/13/2022, 7:43 AMHi @Ankit Nayan, I would like to know is there any way to download the traces ? For one of my trace is having more than 5000 span which leads to hanging of the ui
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Ankit Nayan
09/13/2022, 7:45 AM
@Anil Kumar Bandrapalli you can query clickhouse tables to write them csv, json, etc https://clickhouse.com/docs/en/interfaces/formats/
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Anil Kumar Bandrapalli
09/13/2022, 7:48 AMthanks alot
could you please give us some info regarding missing traces
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Ankit Nayan
09/13/2022, 2:10 PM
I don't understand. What kind of info? You see missing spans in your trace detail page?
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Anil Kumar Bandrapalli
09/13/2022, 2:10 PMyes
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Ankit Nayan
09/13/2022, 2:11 PM
What kind of info do you want?
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Anil Kumar Bandrapalli
09/13/2022, 2:11 PMWhy i am seeing missing spans ? what causes this error ?
how to resolve it
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Ankit Nayan
09/13/2022, 2:13 PM
hmm...that's a tough one. I do have some ideas on that but that is computationally expensive. Can you create an issue and let's check if others also show interest in that
We can give suggestions based on other similar traces which spans are going missing now and if any hostname, etc is associated with those spans we can suggest to check them
similarly if some service spans have gone missing
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Anil Kumar Bandrapalli
09/13/2022, 2:15 PMhttps://github.com/SigNoz/signoz/issues/1526
is the above issue relate the same which i asked?
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Ankit Nayan
09/13/2022, 2:16 PM
yess ...please write your story on that issue 🙂
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Anil Kumar Bandrapalli
09/13/2022, 2:18 PMok sure thank you
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