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#support
Title
# support
r

Ri Sheng Chen, Sunny

11/29/2021, 6:32 AM
Copy code
panic: runtime error: index out of range [17] with length 17

goroutine 375 [running]:
<http://github.com/open-telemetry/opentelemetry-collector-contrib/processor/signozspanmetricsprocessor.(*processorImp).updateLatencyMetrics(...)|github.com/open-telemetry/opentelemetry-collector-contrib/processor/signozspanmetricsprocessor.(*processorImp).updateLatencyMetrics(...)>
	/Users/ankitnayan/go/src/github.com/open-telemetry/opentelemetry-collector-contrib/processor/signozspanmetricsprocessor/processor.go:448
<http://github.com/open-telemetry/opentelemetry-collector-contrib/processor/signozspanmetricsprocessor.(*processorImp).aggregateMetricsForSpan(0xc0001b1520|github.com/open-telemetry/opentelemetry-collector-contrib/processor/signozspanmetricsprocessor.(*processorImp).aggregateMetricsForSpan(0xc0001b1520>, 0xc037877560, 0x1e, 0xc03767cee0)
	/Users/ankitnayan/go/src/github.com/open-telemetry/opentelemetry-collector-contrib/processor/signozspanmetricsprocessor/processor.go:415 +0xd95
<http://github.com/open-telemetry/opentelemetry-collector-contrib/processor/signozspanmetricsprocessor.(*processorImp).aggregateMetricsForServiceSpans(0xc0001b1520|github.com/open-telemetry/opentelemetry-collector-contrib/processor/signozspanmetricsprocessor.(*processorImp).aggregateMetricsForServiceSpans(0xc0001b1520>, 0xc03792c340, 0xc037877560, 0x1e)
	/Users/ankitnayan/go/src/github.com/open-telemetry/opentelemetry-collector-contrib/processor/signozspanmetricsprocessor/processor.go:396 +0x5e
<http://github.com/open-telemetry/opentelemetry-collector-contrib/processor/signozspanmetricsprocessor.(*processorImp).aggregateMetrics(0xc0001b1520|github.com/open-telemetry/opentelemetry-collector-contrib/processor/signozspanmetricsprocessor.(*processorImp).aggregateMetrics(0xc0001b1520>, 0xc0376fe558)
	/Users/ankitnayan/go/src/github.com/open-telemetry/opentelemetry-collector-contrib/processor/signozspanmetricsprocessor/processor.go:385 +0xc8
<http://github.com/open-telemetry/opentelemetry-collector-contrib/processor/signozspanmetricsprocessor.(*processorImp).ConsumeTraces(0xc0001b1520|github.com/open-telemetry/opentelemetry-collector-contrib/processor/signozspanmetricsprocessor.(*processorImp).ConsumeTraces(0xc0001b1520>, 0x450cdc0, 0xc037930240, 0xc0376fe558, 0x3e80ec7, 0x4)
	/Users/ankitnayan/go/src/github.com/open-telemetry/opentelemetry-collector-contrib/processor/signozspanmetricsprocessor/processor.go:255 +0x71
<http://go.opentelemetry.io/collector/receiver/otlpreceiver/trace.(*Receiver).sendToNextConsumer(0xc0003f2980|go.opentelemetry.io/collector/receiver/otlpreceiver/trace.(*Receiver).sendToNextConsumer(0xc0003f2980>, 0x450cdc0, 0xc037930240, 0xc0376fe558, 0x3e80ec7, 0x4)
	/Users/ankitnayan/go/pkg/mod/go.opentelemetry.io/collector@v0.26.0/receiver/otlpreceiver/trace/otlp.go:78 +0x146
<http://go.opentelemetry.io/collector/receiver/otlpreceiver/trace.(*Receiver).Export(0xc0003f2980|go.opentelemetry.io/collector/receiver/otlpreceiver/trace.(*Receiver).Export(0xc0003f2980>, 0x450cdc0, 0xc037930060, 0xc0376fe558, 0xc0003f2980, 0xc037930060, 0xc000093ba0)
	/Users/ankitnayan/go/pkg/mod/go.opentelemetry.io/collector@v0.26.0/receiver/otlpreceiver/trace/otlp.go:59 +0xb3
<http://go.opentelemetry.io/collector/internal/data/protogen/collector/trace/v1._TraceService_Export_Handler(0x37ba200|go.opentelemetry.io/collector/internal/data/protogen/collector/trace/v1._TraceService_Export_Handler(0x37ba200>, 0xc0003f2980, 0x450cdc0, 0xc037930060, 0xc037672b40, 0x0, 0x450cdc0, 0xc037930060, 0xc037610a80, 0x6706)
	/Users/ankitnayan/go/pkg/mod/go.opentelemetry.io/collector@v0.26.0/internal/data/protogen/collector/trace/v1/trace_service.pb.go:209 +0x214
<http://google.golang.org/grpc.(*Server).processUnaryRPC(0xc000527500|google.golang.org/grpc.(*Server).processUnaryRPC(0xc000527500>, 0x453aad8, 0xc0322ced80, 0xc0378b2a20, 0xc0002c49f0, 0x60f1020, 0x0, 0x0, 0x0)
	/Users/ankitnayan/go/pkg/mod/google.golang.org/grpc@v1.37.0/server.go:1217 +0x52b
<http://google.golang.org/grpc.(*Server).handleStream(0xc000527500|google.golang.org/grpc.(*Server).handleStream(0xc000527500>, 0x453aad8, 0xc0322ced80, 0xc0378b2a20, 0x0)
	/Users/ankitnayan/go/pkg/mod/google.golang.org/grpc@v1.37.0/server.go:1540 +0xd0c
<http://google.golang.org/grpc.(*Server).serveStreams.func1.2(0xc03426ac50|google.golang.org/grpc.(*Server).serveStreams.func1.2(0xc03426ac50>, 0xc000527500, 0x453aad8, 0xc0322ced80, 0xc0378b2a20)
	/Users/ankitnayan/go/pkg/mod/google.golang.org/grpc@v1.37.0/server.go:878 +0xab
created by <http://google.golang.org/grpc.(*Server).serveStreams.func1|google.golang.org/grpc.(*Server).serveStreams.func1>
	/Users/ankitnayan/go/pkg/mod/google.golang.org/grpc@v1.37.0/server.go:876 +0x1fd
a

Ankit Nayan

11/29/2021, 7:23 AM
weird issue.. did you try anything other than vanilla
./install.sh
installation?
also, is this error while installation or you sending custom data?
r

Ri Sheng Chen, Sunny

11/29/2021, 7:37 AM
we install by
./install.sh
And install success
after use anytime ,it was panic