SigNoz is an open-source APM. It helps developers monitor their applications & troubleshoot problems, an open-source alternative to DataDog, NewRelic, etc.

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hey <@U0413TMJABE> Which version of SigNoz are you trying to install and how much resources have you allocated?

this might be helpful - <https://signoz.io/docs/install/kubernetes/aws/#prerequisites>

Hi <@U0413TMJABE> :wave:

That usually happens due to clickhouse IP whitelisting.

Could you please share the output of the following?

```kubectl -n platform get pods -o=wide```

Hi <@U01HPVB0D2S>
Resources are on-demand, and we are using below versions -
--set frontend.image.tag="0.11.0" \
 --set queryService.image.tag="0.11.0" \
 --set otelCollector.image.tag="0.55.0" \
 --set otelCollectorMetrics.image.tag="0.55.0"

<@U02SS3ZAMKQ> Let me check on the output of the above command, give me a few minutes

Hi <@U02SS3ZAMKQ>
Here is the output of the command shared -

`signoz/clickhouse` chart by default allows following private IPs:
```    - "10.0.0.0/8"
    - "172.16.0.0/12"
    - "192.168.0.0/16"```

You can either whitelist IP range `100.64.0.0/16` in `clickhouse.allowedNetworkIps`

<https://github.com/SigNoz/charts/blob/main/charts/signoz/values.yaml#L117-L120>

could you please share how did you set up the K8s cluster?

I am trying to reinstall, after updating the allowedNetworkIp in override-values.yaml

<@U0413TMJABE> can you share override-values.yaml?

```global:
  storageClass: gp2-resizable

clickhouse:
  cloud: aws
  installCustomStorageClass: true
  allowedNetworkIps:
    - "10.0.0.0/8"
    - "172.16.0.0/12"
    - "192.168.0.0/16"
    - "100.64.0.0/16"```

The pods are up now, and I am able to access the signoz frontend,
Thank you <@U02SS3ZAMKQ>

<@U0413TMJABE> could you please share how you created the K8s cluster? Was it from the AWS UI?

You are second person this week who had application deployed at 100.64.X.X

Anyways, we are now whitelisting all private IP ranges from reserved IPs.

<https://en.wikipedia.org/wiki/Reserved_IP_addresses#IPv4>