Hi <#C01HWQ1R0BC|support>, opening some of the tra...
# supportz
Zishan Shaikh
04/04/2022, 6:11 AMHi #support, opening some of the traces in the browser is showing blank page, here is what is shown in the browser response tab "Failed to load response data: Request content was evicted from Inspector cache"
Getting this error in the console:
main.b071ad0f299f23e97d2f.js:2 TypeError: Cannot read properties of undefined (reading 'multiplier')
at p (TraceDetail Page.596df714484c919d6220.js142496)
at d (TraceDetail Page.596df714484c919d6220.js126738)
at TraceDetail Page.596df714484c919d6220.js124736
at Object.useMemo (main.b071ad0f299f23e97d2f.js21205699)
at t.useMemo (main.b071ad0f299f23e97d2f.js21374281)
at p (TraceDetail Page.596df714484c919d6220.js124513)
at ii (main.b071ad0f299f23e97d2f.js21199776)
at Ys (main.b071ad0f299f23e97d2f.js21251893)
at Oc (main.b071ad0f299f23e97d2f.js21239130)
at Sc (main.b071ad0f299f23e97d2f.js21239058)
ls @ main.b071ad0f299f23e97d2f.js:2
n.callback @ main.b071ad0f299f23e97d2f.js:2
ha @ main.b071ad0f299f23e97d2f.js:2
gs @ main.b071ad0f299f23e97d2f.js:2
Mc @ main.b071ad0f299f23e97d2f.js:2
t.unstable_runWithPriority @ main.b071ad0f299f23e97d2f.js:2
Bo @ main.b071ad0f299f23e97d2f.js:2
Tc @ main.b071ad0f299f23e97d2f.js:2
_c @ main.b071ad0f299f23e97d2f.js:2
(anonymous) @ main.b071ad0f299f23e97d2f.js:2
t.unstable_runWithPriority @ main.b071ad0f299f23e97d2f.js:2
Bo @ main.b071ad0f299f23e97d2f.js:2
$o @ main.b071ad0f299f23e97d2f.js:2
qo @ main.b071ad0f299f23e97d2f.js:2
pc @ main.b071ad0f299f23e97d2f.js:2
Pi @ main.b071ad0f299f23e97d2f.js:2
(anonymous) @ TraceDetail Page.596df714484c919d6220.js:1
u @ main.b071ad0f299f23e97d2f.js:2
(anonymous) @ main.b071ad0f299f23e97d2f.js:2
(anonymous) @ main.b071ad0f299f23e97d2f.js:2
i @ TraceDetail Page.596df714484c919d6220.js:1
l @ TraceDetail Page.596df714484c919d6220.js:1
Promise.then (async)
i @ TraceDetail Page.596df714484c919d6220.js:1
l @ TraceDetail Page.596df714484c919d6220.js:1
(anonymous) @ TraceDetail Page.596df714484c919d6220.js:1
(anonymous) @ TraceDetail Page.596df714484c919d6220.js:1
(anonymous) @ TraceDetail Page.596df714484c919d6220.js:1
Hc @ main.b071ad0f299f23e97d2f.js:2
t.unstable_runWithPriority @ main.b071ad0f299f23e97d2f.js:2
Bo @ main.b071ad0f299f23e97d2f.js:2
Rc @ main.b071ad0f299f23e97d2f.js:2
(anonymous) @ main.b071ad0f299f23e97d2f.js:2
N @ main.b071ad0f299f23e97d2f.js:2
b.port1.onmessage @ main.b071ad0f299f23e97d2f.js:2
TraceDetail Page.596df714484c919d6220.js:1 Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'multiplier')
at p (TraceDetail Page.596df714484c919d6220.js142496)
at d (TraceDetail Page.596df714484c919d6220.js126738)
at TraceDetail Page.596df714484c919d6220.js124736
at Object.useMemo (main.b071ad0f299f23e97d2f.js21205699)
at t.useMemo (main.b071ad0f299f23e97d2f.js21374281)
at p (TraceDetail Page.596df714484c919d6220.js124513)
at ii (main.b071ad0f299f23e97d2f.js21199776)
at Ys (main.b071ad0f299f23e97d2f.js21251893)
at Oc (main.b071ad0f299f23e97d2f.js21239130)
at Sc (main.b071ad0f299f23e97d2f.js21239058)
a
Ankit Nayan
04/04/2022, 7:22 AM
@User can you send us the json response of API call for trace-detail page? If not here you can DM me too. It will help in debugging the issue.
Ankit Nayan
04/04/2022, 7:22 AM
@User In the meantime, have a look if this we can understand when this kind of issue might appear
p
Palash Gupta
04/04/2022, 7:23 AMSure @User
Palash Gupta
04/04/2022, 7:24 AMHi @User
As @User suggested would be great to send the response
This will help to debug and will try to release this fix ASAP
z
Zishan Shaikh
04/04/2022, 7:37 AMresponse contains sensitive business details, not sure if i can share the response, this is only happening for some of the responses specially for responses with high latency, i am suspecting its happening for responses with for larger payloads, some of the traces are visible and some traces with higher latency are not getting rendered in the UI, although we can see the response in postman
Zishan Shaikh
04/04/2022, 7:59 AMthe response size is around 23 MB, response took around 4 sec
Zishan Shaikh
04/04/2022, 8:38 AMseeing multiple traces blanking out in the UI, able to see response from postman, but in the UI it does not render anything, when we click on a trace it shows blank screen
Zishan Shaikh
04/04/2022, 8:41 AMopentelemetry is 1.12.0
signoz is 0.43.0
Zishan Shaikh
04/04/2022, 8:57 AM#support I have been proposing & pushing for signoz to our team for observability, but we are not having a good experience so far, we ran into multiple issues during the setup and now we are unable to see traces, some traces are incorrect/not accurate, we click on a trace for one endpoint and it directs us to some other endpoint, most of the traces are blanking out, appreciate any help on resolving these issues, specially the traces blanking out, i have updated the version used by us in the comment above
p
Palash Gupta
04/04/2022, 9:47 AM@User what is version of signoz that you are running ? seems
0.43.03 Views