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# support
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@User can you send us the json response of API call for trace-detail page? If not here you can DM me too. It will help in debugging the issue.
@User In the meantime, have a look if this we can understand when this kind of issue might appear
p
Sure @User
Hi @User As @User suggested would be great to send the response This will help to debug and will try to release this fix ASAP
z
response contains sensitive business details, not sure if i can share the response, this is only happening for some of the responses specially for responses with high latency, i am suspecting its happening for responses with for larger payloads, some of the traces are visible and some traces with higher latency are not getting rendered in the UI, although we can see the response in postman
the response size is around 23 MB, response took around 4 sec
seeing multiple traces blanking out in the UI, able to see response from postman, but in the UI it does not render anything, when we click on a trace it shows blank screen
opentelemetry is 1.12.0 signoz is 0.43.0
#C01HWQ1R0BC I have been proposing & pushing for signoz to our team for observability, but we are not having a good experience so far, we ran into multiple issues during the setup and now we are unable to see traces, some traces are incorrect/not accurate, we click on a trace for one endpoint and it directs us to some other endpoint, most of the traces are blanking out, appreciate any help on resolving these issues, specially the traces blanking out, i have updated the version used by us in the comment above
p
@User what is version of signoz that you are running ? seems 
0.43.0
not a valid release tag
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