Hi opening some of the traces in the

Question

Hi < C01HWQ1R0BC|support> opening some of the traces in the browser is showing blank page here is what is shown in the browser response tab Failed to load response data Request content was evicted from Inspector cache Getting this error in the console main b071ad0f299f23e97d2f js 2 TypeError Cannot read properties of undefined reading multiplier at p TraceDetail Page 596df714484c919d6220 js 1 42496 at d TraceDetail Page 596df714484c919d6220 js 1 26738 at TraceDetail Page 596df714484c919d6220 js 1 24736 at Object useMemo main b071ad0f299f23e97d2f js 2 1205699 at t useMemo main b071ad0f299f23e97d2f js 2 1374281 at p TraceDetail Page 596df714484c919d6220 js 1 24513 at ii main b071ad0f299f23e97d2f js 2 1199776 at Ys main b071ad0f299f23e97d2f js 2 1251893 at Oc main b071ad0f299f23e97d2f js 2 1239130 at Sc main b071ad0f299f23e97d2f js 2 1239058 ls main b071ad0f299f23e97d2f js 2 n callback main b071ad0f299f23e97d2f js 2 ha main b071ad0f299f23e97d2f js 2 gs main b071ad0f299f23e97d2f js 2 Mc main b071ad0f299f23e97d2f js 2 t unstable runWithPriority main b071ad0f299f23e97d2f js 2 Bo main b071ad0f299f23e97d2f js 2 Tc main b071ad0f299f23e97d2f js 2 c main b071ad0f299f23e97d2f js 2 anonymous main b071ad0f299f23e97d2f js 2 t unstable runWithPriority main b071ad0f299f23e97d2f js 2 Bo main b071ad0f299f23e97d2f js 2 $o main b071ad0f299f23e97d2f js 2 qo main b071ad0f299f23e97d2f js 2 pc main b071ad0f299f23e97d2f js 2 Pi main b071ad0f299f23e97d2f js 2 anonymous TraceDetail Page 596df714484c919d6220 js 1 u main b071ad0f299f23e97d2f js 2 anonymous main b071ad0f299f23e97d2f js 2 anonymous main b071ad0f299f23e97d2f js 2 i TraceDetail Page 596df714484c919d6220 js 1 l TraceDetail Page 596df714484c919d6220 js 1 Promise then async i TraceDetail Page 596df714484c919d6220 js 1 l TraceDetail Page 596df714484c919d6220 js 1 anonymous TraceDetail Page 596df714484c919d6220 js 1 anonymous TraceDetail Page 596df714484c919d6220 js 1 anonymous TraceDetail Page 596df714484c919d6220 js 1 Hc main b071ad0f299f23e97d2f js 2 t unstable runWithPriority main b071ad0f299f23e97d2f js 2 Bo main b071ad0f299f23e97d2f js 2 Rc main b071ad0f299f23e97d2f js 2 anonymous main b071ad0f299f23e97d2f js 2 N main b071ad0f299f23e97d2f js 2 b port1 onmessage main b071ad0f299f23e97d2f js 2 TraceDetail Page 596df714484c919d6220 js 1 Uncaught in promise TypeError Cannot read properties of undefined reading multiplier at p TraceDetail Page 596df714484c919d6220 js 1 42496 at d TraceDetail Page 596df714484c919d6220 js 1 26738 at TraceDetail Page 596df714484c919d6220 js 1 24736 at Object useMemo main b071ad0f299f23e97d2f js 2 1205699 at t useMemo main b071ad0f299f23e97d2f js 2 1374281 at p TraceDetail Page 596df714484c919d6220 js 1 24513 at ii main b071ad0f299f23e97d2f js 2 1199776 at Ys main b071ad0f299f23e97d2f js 2 1251893 at Oc main b071ad0f299f23e97d2f js 2 1239130 at Sc main b071ad0f299f23e97d2f js 2 1239058

Ankit Nayan · Answer

< U031CPHC7HD> can you send us the json response of API call for trace detail page If not here you can DM me too It will help in debugging the issue

Ankit Nayan · Answer

< U026KJNMVP1> In the meantime have a look if this we can understand when this kind of issue might appear

Palash Gupta · Answer

Sure < U01HWQ1RTC2>

Palash Gupta · Answer

Hi < U031CPHC7HD> As < U01HWQ1RTC2> suggested would be great to send the response This will help to debug and will try to release this fix ASAP

Zishan Shaikh · Answer

response contains sensitive business details not sure if i can share the response this is only happening for some of the responses specially for responses with high latency i am suspecting its happening for responses with for larger payloads some of the traces are visible and some traces with higher latency are not getting rendered in the UI although we can see the response in postman

Zishan Shaikh · Answer

the response size is around 23 MB response took around 4 sec

Zishan Shaikh · Answer

seeing multiple traces blanking out in the UI able to see response from postman but in the UI it does not render anything when we click on a trace it shows blank screen

Zishan Shaikh · Answer

opentelemetry is 1 12 0 signoz is 0 43 0

Zishan Shaikh · Answer

< C01HWQ1R0BC|support> I have been proposing amp pushing for signoz to our team for observability but we are not having a good experience so far we ran into multiple issues during the setup and now we are unable to see traces some traces are incorrect not accurate we click on a trace for one endpoint and it directs us to some other endpoint most of the traces are blanking out appreciate any help on resolving these issues specially the traces blanking out i have updated the version used by us in the comment above

Palash Gupta · Answer

< U031CPHC7HD> what is version of signoz that you are running seems `0 43 0` not a valid release tag