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#support
Title
# support
a

Alfian Firmansyah

04/06/2022, 5:12 AM
#support [ask] Greetings everyone! Thanks for providing a great APM tool. I found a problem regarding the signoz's alerting. ā€¢ I installed signoz by executing the signoz helm chart to GKE autopilot v1.21.9-gke.1002. (port-forwarding the 4317 port to my localhost) ā€¢ Created the notification channel with slack webhook with our valid webhook URL. (image 1) ā€¢ Created the alert rules (4 rps threshold) and emulated the traffic by executing a loop script (+- 4rps) to golang apps so that the status becomes
firing
(image 2) Even though the alert rules is firing, the
triggered alert
tab didn't show anything (image 3: no data), and no alert send to slack. Any suggestion regarding this problem?
āœ… 1
last data point, all deployments are up and running:
a

Amol Umbark

04/06/2022, 8:32 AM
Hi @User can you alertmanager log ?
a

Alfian Firmansyah

04/06/2022, 8:34 AM
here it is:
cc @User
a

Amol Umbark

04/06/2022, 8:43 AM
thanks..can you pls generate the alert condition again and share the log..
btw, the triggered alert only shows active alerts, so if an alert is auto-resolved or resolved .. it will not appear here
šŸ—’ļø 1
a

Alfian Firmansyah

04/06/2022, 8:47 AM
Okay I will reproduce again
šŸ‘ 1
a

Amol Umbark

04/06/2022, 9:27 AM
hey Thanks @User I will reproduce this locally and checkit out..thanks for details explanation
āœ… 1
can you share repo of golang app you used for load simulation and the script
assuming its not HotROD
a

Alfian Firmansyah

04/06/2022, 9:31 AM
Repo: https://github.com/SigNoz/sample-golang-app testing script:
Copy code
while true
do
  # or whatever command you need to run
  curl -XPOST localhost:8090/books --header "Content-Type: application/json" --data '{ "id": "3", "title": "Test Stuff", "author": "Riri Fitri Sari" }' >/dev/null 2>&1;
 curl -XGET localhost:8090/books --header "Accept: application/json" >/dev/null 2>&1;
   sleep 0.1
done
šŸ‘ 1
@User thank you, do you figure out what is the problem?
a

Amol Umbark

04/07/2022, 12:10 PM
@User
p

Prashant Shahi

04/07/2022, 12:12 PM
Thanks for tagging me @User @User yes, we were able resolve the issue with k8s configuration. We are making a new patch release today.
@User SigNoz v0.7.5 is out and along with that chart signoz-0.0.12 is also out with alerts fix. Refer here to upgrade: https://signoz.io/docs/operate/kubernetes/#upgrade
a

Alfian Firmansyah

04/08/2022, 2:38 AM
Hi, @User Appreciate for your help and followup! @User Noted! Thanks for update. I'll try to update and test a new chart. I'll keep it updated. This is interesting project.
It worked, thanks. Will exploring more about signoz.
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