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#support
Title
# support
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William Wang

08/10/2022, 3:13 AM
I need to reset password for signoz, who can help me to process, my email is kspine@163.com Thanks
Hello, this is the administrator account, but I forgot the password, what should I do?
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Pranay

08/10/2022, 9:13 AM
Ah, I think you would need to manually delete the db file here with user details. @Prashant Shahi should have the exact steps
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Prashant Shahi

08/10/2022, 9:21 AM
@William Wang You can exec inside query-service container and remove all users and organisations:
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docker exec -it query-service sh
OR
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kubectl -n platform exec -it pod/my-release-signoz-query-service-0 -- sh
Run the following:
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# install sqlite
apk update
apk add sqlite

# open sqlite with signoz.db
sqlite3 /var/lib/signoz/signoz.db

# (sqlite shell) check existing users
select * from users;

# (sqlite shell) delete all users
delete from users where 1=1;

# (sqlite shell) verify user deletion
select * from users;

# (sqlite shell) check existing organizations
select * from organizations;

# (sqlite shell) delete organization
delete from organizations where 1=1;

# (sqlite shell) verify org deletion
select * from organizations;

# press CTRL + D to exit from sqlite shell
# safely exit from the query-service container
exit
After that you should be able to create a new admin account from SigNoz UI.
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William Wang

08/10/2022, 10:04 AM
Hello, the processing is completed according to your sequence of operations, but still cannot create a new account
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Prashant Shahi

08/10/2022, 10:08 AM
@William Wang "Get Started" button will be enabled only after filling the Sign Up form.
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William Wang

08/10/2022, 10:09 AM
still disable status
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Prashant Shahi

08/10/2022, 10:11 AM
Password must fulfil the criteria: • minimum of 8 characters • at least one lowercase and one upper case characters • at least one number and one special character
For example:
SigNoz@2022
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William Wang

08/10/2022, 10:12 AM
Thanks ,I got it now,
Enable
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Prashant Shahi

08/10/2022, 10:13 AM
Good to know 🙂
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William Wang

08/10/2022, 10:15 AM
I will test whether I can collect data normally through opentelemetry and analyze it through signoz when my program bytecode is encrypted, thank you
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