Hi team, I am experience missing traces in signoz....
# support
u
Hi team, I am experience missing traces in signoz. I was using tempo and migrating to signoz. The traces that I was able to find in tempo was not available in signoz. I use opentelemetry collector to send trace to both tempo and signoz. At the time the trace is generated, my opentelemetry collector
otelcol_exporter_send_failed_spans
was not increasing, and on signoz side, the
otelcol_receiver_refused_spans
was 0,
otelcol_receiver_refused_spans
was 0. Is there a way to trouble shoot why the span is missing?
s
Do you see any error logs in signoz-otel-collector?
u
No, no errors in otel-collector.
s
If there are no errors in otel-collector and
otelcol_
metrics do not show any drop then nothing is ever dropped. How do you what span is missing?
u
I have tempo as another backend with same datasource, I was able to find the corresponding traces in tempo
s
How is data sent to both?
u
Using opentelemetry collector
s
It can't go randomly missing and yet does not show any errors. Make sure your expected trace actually reaches the SigNoz.