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#support
Title
# support
s

Sricharan Sirpa

01/17/2024, 10:45 AM
WARN io.opentelemetry.exporter.internal.grpc.GrpcExporter - Failed to export spans. Server responded with gRPC status code 2. Error message: FRAME_SIZE_ERROR: 4740180 getting this when i run it with jar file
p

Prashant Shahi

01/17/2024, 11:07 AM
Try switching to OTLP HTTP by setting
OTEL_EXPORTER_OTLP_PROTOCOL=http/protobuf
env.
If you are using self-hosted SigNoz OSS, you will have to use
4318
port as well.
If you are using SigNoz Cloud, no change in the endpoint.
s

Sricharan Sirpa

01/17/2024, 1:39 PM
below is my values file
Copy code
otelCollector:
  config:
    receivers:
      otlp:
        protocols:
          grpc:
            max_recv_msg_size_mib: 100

  ingress:
    enabled: true
    className: nginx
    hosts:
      - host: otelcollector.infra.Domain.com
        paths:
          - path: /
            pathType: ImplementationSpecific
            port: 4318
for the above values able to run the some microservices but getting the above mentioed error
for the above conffiguration should i use port in the URL it is working without port as well
p

Prashant Shahi

01/17/2024, 1:44 PM
For the above, the endpoint would be
<http://otelcollector.infra.Domain.com:80>
Port
80
might not be required.