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#support
Title
# support
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Sricharan Sirpa

01/11/2024, 10:22 AM
helm repo add signoz https://charts.signoz.io Error: looks like "https://charts.signoz.io" is not a valid chart repository or cannot be reached: Get "https://charts.signoz.io/index.yaml": dial tcp xxx.xxx:x:xx i/o timeout Error: looks like "https://charts.signoz.io" is not a valid chart repository or cannot be reached: Get "https://charts.signoz.io/index.yaml": dial tcp xxx.xxx.xxx.xxx:x:xx connect: no route to host
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Vishal Sharma

01/11/2024, 10:35 AM
@Prashant Shahi ^^
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Prashant Shahi

01/11/2024, 11:42 AM
can you retry the command? Does the issue still persist?
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Sricharan Sirpa

01/11/2024, 11:52 AM
yes
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Prashant Shahi

01/11/2024, 12:05 PM
can you check if your machine is not behind any firewall or VPN which might be blocking it? Is the same happening for the following command?
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helm repo add signoz <https://signoz.github.io/charts>
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Sricharan Sirpa

01/14/2024, 10:10 AM
Hi @Prashant Shahi, i have tried the same command after some time. it worked Thanks
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Prashant Shahi

01/16/2024, 3:37 AM
Good to hear that