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#support
Title
# support
j

Jack Ly (JackLy)

11/18/2023, 8:01 AM
BBIG trouble Signoz can't retention Traces, I have wait 10 day but it's not completed and also can't cancel, the buttion was disabled
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nitya-signoz

11/20/2023, 5:35 AM
@Vishal Sharma
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Vishal Sharma

11/22/2023, 5:44 AM
Hi @Jack Ly (JackLy) Retention setting changes can fail if data is large. Is it still stuck? Did you restart query service after changing TTL?