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# support
j
Jack Ly (JackLy)
11/18/2023, 8:01 AM
BBIG trouble Signoz can't retention Traces, I have wait 10 day but it's not completed and also can't cancel, the buttion was disabled
n
nitya-signoz
11/20/2023, 5:35 AM
@Vishal Sharma
v
Vishal Sharma
11/22/2023, 5:44 AM
Hi
@Jack Ly (JackLy)
Retention setting changes can fail if data is large. Is it still stuck? Did you restart query service after changing TTL?
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