https://signoz.io logo
#support
Title
# support
g

Govind

10/24/2023, 7:26 AM
Hi Team, I'm encountering an issue with the query service while trying to set up SigNoz on GKE using the SigNoz Helm chart. Below is the error I've received:
Error:"2023-10-24T06:46:53.083Z ERROR clickhouseReader/reader.go:137 failed to initialize ClickHouse: error connecting to primary db: code: 516, message: admin: Authentication failed: password is incorrect, or there is no user with such name." timestamp: "2023-10-24T06:46:53.083173036Z"
I have manually verified ,credential are working via clickhouse-client, but somehow query service pod is getting authentication error with same credential, I've noticed a similar issue with the schema-migrator-1 pod as well. Any assistance on this would be greatly appreciated. Thank you!
s

Srikanth Chekuri

10/27/2023, 11:56 AM
Please create an issue here https://github.com/SigNoz/charts
a

Abdulmalik Salawu

10/29/2023, 6:57 PM
same issue here to on aws
g

Govind

11/16/2023, 5:08 AM
Thanks, will create a new issue on github
@Abdulmalik Salawu @Srikanth Chekuri thanks, resolved, https://github.com/SigNoz/charts/issues/63#issuecomment-1209071122 one helped!