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#support
Title
# support
u

马璐

09/12/2023, 1:16 AM
Hi all, I am getting a weird error today when install signoz via helm-chart, error pod
my-release-signoz-otel-collector-metrics-796c687fb9-h2xdr
in CrashLoopBackOff
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t is undefined	{"kind": "exporter", "data_type": "metrics", "name": "clickhousemetricswrite"}
time="2023-09-12T01:12:57Z" level=info msg="Executing:\nCREATE DATABASE IF NOT EXISTS signoz_metrics ON CLUSTER cluster\n" component=clickhouse
2023/09/12 01:12:57 Error creating clickhouse client: code: 516, message: admin: Authentication failed: password is incorrect, or there is no user with such name.
helm chart version I tried both
0.24.0
,
0.24.1
. I was able to use the admin and corresponding password to do
clickhouse-client --user admin --password <password>
in the clickhouse pod. Anyone have any idea?
s

Srikanth Chekuri

09/12/2023, 3:31 AM
Are you using external ClickHouse?
u

马璐

09/12/2023, 4:10 PM
No, I used the clickhouse provided by the helm chart.
The only things I overrides are
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global:
  storageClass: gp2-resizable
  cloud: aws

clickhouse:
  installCustomStorageClass: true
It turned out to be I need to allowlist the ip of the node for clickhouse.
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