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Which tool are you using to manage your certificates? Does it have necessary permissions? I'm not very much sure in aks, but I've seen in eks, during testing quite a few time it is unables to makes connection because of some cert issue, which may be due some internal networking or memory. So try giving a restart if possible provided you have necessary backups. Also look at your ingress rules.

I have the SSL certificate which has been issued on Azure, I configured the SSL certificate in secrets and provided it's configuration for ingress which is helping me to access the signoz frontend with a DNS using https