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#support
Title
# support
d

Divyanshu Negi

07/18/2023, 4:09 PM
Hi Team, I just upgraded Signoz to the latest version and cannot restart the containers since then.
The query-service seems to be restarting
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{"log":"Commit timestamp : 2023-07-17T20:01:32Z\n","stream":"stdout","time":"2023-07-18T16:11:35.896880744Z"}
{"log":"Branch           : HEAD\n","stream":"stdout","time":"2023-07-18T16:11:35.896883694Z"}
{"log":"Go version	 : go1.18.10\n","stream":"stdout","time":"2023-07-18T16:11:35.896893464Z"}
{"log":"\n","stream":"stdout","time":"2023-07-18T16:11:35.896896484Z"}
{"log":"For SigNoz Official Documentation,  visit <https://signoz.io/docs>\n","stream":"stdout","time":"2023-07-18T16:11:35.896899174Z"}
{"log":"For SigNoz Community Slack,         visit <http://signoz.io/slack>\n","stream":"stdout","time":"2023-07-18T16:11:35.896901934Z"}
{"log":"For discussions about SigNoz,       visit <https://community.signoz.io>\n","stream":"stdout","time":"2023-07-18T16:11:35.896904694Z"}
{"log":"\n","stream":"stdout","time":"2023-07-18T16:11:35.896907434Z"}
{"log":"Check SigNoz Github repo for license details.\n","stream":"stdout","time":"2023-07-18T16:11:35.896910024Z"}
{"log":"Copyright 2022 SigNoz\n","stream":"stdout","time":"2023-07-18T16:11:35.896912685Z"}
{"log":"\n","stream":"stdout","time":"2023-07-18T16:11:35.896915335Z"}
{"log":"\n","stream":"stdout","time":"2023-07-18T16:11:35.896917865Z"}
{"log":"2023-07-18T16:11:35.896Z\u0009WARN\u0009query-service/main.go:120\u0009No JWT secret key is specified.\n","stream":"stdout","time":"2023-07-18T16:11:35.896920475Z"}
{"log":"2023-07-18T16:11:45.552Z\u0009INFO\u0009license/manager.go:127\u0009No active license found, defaulting to basic plan\n","stream":"stdout","time":"2023-07-18T16:11:45.553026927Z"}
{"log":"2023-07-18T16:11:45.554Z\u0009INFO\u0009app/server.go:120\u0009Using ClickHouse as datastore ...\n","stream":"stdout","time":"2023-07-18T16:11:45.554237486Z"}
{"log":"ts=2023-07-18T16:11:45.556Z caller=query_logger.go:113 level=error component=activeQueryTracker msg=\"Failed to create directory for logging active queries\"\n","stream":"stderr","time":"2023-07-18T16:$
{"log":"ts=2023-07-18T16:11:45.557Z caller=engine.go:349 level=debug component=\"query engine\" msg=\"Lookback delta is zero, setting to default value\" value=5m0s\n","stream":"stderr","time":"2023-07-18T16:11$
{"log":"ts=2023-07-18T16:11:45.557Z caller=reader.go:364 level=info msg=\"Loading configuration file\" filename=/root/config/prometheus.yml\n","stream":"stderr","time":"2023-07-18T16:11:45.557665109Z"}
{"log":"ts=2023-07-18T16:11:45.558Z caller=query_logger.go:113 level=error msg=\"Failed to create directory for logging active queries\"\n","stream":"stderr","time":"2023-07-18T16:11:45.558250584Z"}
{"log":"ts=2023-07-18T16:11:45.560Z caller=reader.go:381 level=info msg=\"Completed loading of configuration file\" filename=/root/config/prometheus.yml\n","stream":"stderr","time":"2023-07-18T16:11:45.5608573$
{"log":"ts=2023-07-18T16:11:45.562Z caller=engine.go:349 level=debug component=\"promql evaluator\" msg=\"Lookback delta is zero, setting to default value\" value=5m0s\n","stream":"stderr","time":"2023-07-18T1$
{"log":"2023-07-18T16:11:45.564Z\u0009INFO\u0009alertManager/notifier.go:94\u0009Starting notifier with alert manager:[<http://alertmanager:9093/api/>]\n","stream":"stdout","time":"2023-07-18T16:11:45.565613083Z$
{"log":"2023-07-18T16:11:45.564Z\u0009INFO\u0009app/server.go:601\u0009rules manager is ready\n","stream":"stdout","time":"2023-07-18T16:11:45.565641083Z"}
{"log":"2023-07-18T16:11:45.569Z\u0009DEBUG\u0009rules/apiParams.go:86\u0009postable rule(parsed):%!(EXTRA *rules.PostableRule=\u0026{Chat Service High Operations METRIC_BASED_ALERT  threshold_rule 30000000000$
{"log":"panic: runtime error: invalid memory address or nil pointer dereference\n","stream":"stderr","time":"2023-07-18T16:11:45.571944576Z"}
{"log":"[signal SIGSEGV: segmentation violation code=0x1 addr=0x28 pc=0x1089ee0]\n","stream":"stderr","time":"2023-07-18T16:11:45.571957467Z"}
{"log":"\n","stream":"stderr","time":"2023-07-18T16:11:45.571967287Z"}
{"log":"goroutine 1 [running]:\n","stream":"stderr","time":"2023-07-18T16:11:45.571971397Z"}
{"log":"<http://go.signoz.io/signoz/pkg/query-service/rules.parseIntoRule(|go.signoz.io/signoz/pkg/query-service/rules.parseIntoRule(>{{0x0, 0x0}, {0x0, 0x0}, {0x0, 0x0}, {0x0, 0x0}, 0x0, 0x0, ...}, ...)\n","stream":"stderr","time":"2023-07-18T16:11:45.571990087Z"}
{"log":"\u0009/go/src/github.com/signoz/signoz/pkg/query-service/rules/apiParams.go:114 +0x4e0\n","stream":"stderr","time":"2023-07-18T16:11:45.571996327Z"}
{"log":"<http://go.signoz.io/signoz/pkg/query-service/rules.parsePostableRule(...)|go.signoz.io/signoz/pkg/query-service/rules.parsePostableRule(...)>\n","stream":"stderr","time":"2023-07-18T16:11:45.572000748Z"}
{"log":"\u0009/go/src/github.com/signoz/signoz/pkg/query-service/rules/apiParams.go:63\n","stream":"stderr","time":"2023-07-18T16:11:45.572004678Z"}
{"log":"<http://go.signoz.io/signoz/pkg/query-service/rules.ParsePostableRule(|go.signoz.io/signoz/pkg/query-service/rules.ParsePostableRule(>{0xc0006c4c00?, 0xc0006c4000?, 0x391?})\n","stream":"stderr","time":"2023-07-18T16:11:45.572021168Z"}
{"log":"\u0009/go/src/github.com/signoz/signoz/pkg/query-service/rules/apiParams.go:59 +0x65\n","stream":"stderr","time":"2023-07-18T16:11:45.572025588Z"}
{"log":"<http://go.signoz.io/signoz/pkg/query-service/rules.(*Manager).initiate(0xc00043c880)|go.signoz.io/signoz/pkg/query-service/rules.(*Manager).initiate(0xc00043c880)>\n","stream":"stderr","time":"2023-07-18T16:11:45.572028518Z"}
{"log":"\u0009/go/src/github.com/signoz/signoz/pkg/query-service/rules/manager.go:156 +0x16a\n","stream":"stderr","time":"2023-07-18T16:11:45.572037428Z"}
{"log":"<http://go.signoz.io/signoz/pkg/query-service/rules.(*Manager).Start(0x7ffd662a9e3e?)|go.signoz.io/signoz/pkg/query-service/rules.(*Manager).Start(0x7ffd662a9e3e?)>\n","stream":"stderr","time":"2023-07-18T16:11:45.572040458Z"}
{"log":"\u0009/go/src/github.com/signoz/signoz/pkg/query-service/rules/manager.go:130 +0x25\n","stream":"stderr","time":"2023-07-18T16:11:45.572048039Z"}
{"log":"<http://go.signoz.io/signoz/ee/query-service/app.(*Server).Start(0xc000311f80)|go.signoz.io/signoz/ee/query-service/app.(*Server).Start(0xc000311f80)>\n","stream":"stderr","time":"2023-07-18T16:11:45.572051189Z"}
{"log":"\u0009/go/src/github.com/signoz/signoz/ee/query-service/app/server.go:468 +0x93\n","stream":"stderr","time":"2023-07-18T16:11:45.572059819Z"}
{"log":"main.main()\n","stream":"stderr","time":"2023-07-18T16:11:45.572067189Z"}
{"log":"\u0009/go/src/github.com/signoz/signoz/ee/query-service/main.go:130 +0x725\n","stream":"stderr","time":"2023-07-18T16:11:45.57207816Z"}
s

Srikanth Chekuri

07/18/2023, 4:48 PM
What version did you update from? You might not have followed migration steps https://signoz.io/docs/operate/migration/
d

Divyanshu Negi

07/19/2023, 2:45 AM
@Srikanth Chekuri Migrated from 0.18.1 to 0.23 (latest)
s

Srikanth Chekuri

07/19/2023, 2:55 AM
d

Divyanshu Negi

07/19/2023, 4:46 AM
Done, fixed now 🙏