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#support
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# support
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Aurelien Duarte

07/10/2023, 12:47 PM
Hi. I've installed the OpenTelemetry Java auto-instrumentation configured it for the remote collector and set a service name... I have confirmed the network messages are being sent to the signoz server (using tcpdump), but it never appears in the services page - any ideas?
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Pranay

07/10/2023, 12:56 PM
Have you selected the right time period from the top right corner? Is data being sent continuosly or intermittently to SigNoz?
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Aurelien Duarte

07/10/2023, 2:06 PM
Continuous send.. last 5 minutes @Pranay
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Pranay

07/10/2023, 5:12 PM
I see. Can you check what are the outputs on running this - https://signoz.io/docs/install/troubleshooting/
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