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# support
p

Pradeep Goru

06/05/2023, 8:57 AM
Hi Team !! I am configuring the tracetest exporter in signoz helm chart values and in the logs I am seeing below results
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2023-06-05T08:18:27.417Z	info	pipelines/pipelines.go:82	Exporter started.	{"kind": "exporter", "data_type": "metrics", "name": "prometheus"}
2023-06-05T08:18:27.417Z	info	pipelines/pipelines.go:78	Exporter is starting...	{"kind": "exporter", "data_type": "traces", "name": "clickhousetraces"}
2023-06-05T08:18:27.417Z	info	pipelines/pipelines.go:82	Exporter started.	{"kind": "exporter", "data_type": "traces", "name": "clickhousetraces"}
2023-06-05T08:18:27.418Z	info	pipelines/pipelines.go:78	Exporter is starting...	{"kind": "exporter", "data_type": "traces", "name": "otlp/1"}
2023-06-05T08:18:27.419Z	info	pipelines/pipelines.go:82	Exporter started.	{"kind": "exporter", "data_type": "traces", "name": "otlp/1"}
2023-06-05T08:18:27.419Z	info	pipelines/pipelines.go:78	Exporter is starting...	{"kind": "exporter", "data_type": "logs", "name": "clickhouselogsexporter"}
2023-06-05T08:18:27.419Z	info	pipelines/pipelines.go:82	Exporter started.	{"kind": "exporter", "data_type": "logs", "name": "clickhouselogsexporter"}
There we can see that otlp/1 exporter started. After that I am doing my tracetest in tracetest tool I am seeing below error
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Trace polling started
The trace polling process has started using otlp
Trace polling iteration executed
A trace polling iteration has been executed. Reason: trace not found
Polling profile configuration:
Periodic strategy
5s of retry delay
1m of timeout
Number of spans collected:
0
Iteration number:
13
Trace polling strategy failed
The polling strategy has failed to fetch the trace. Reason: Timed out without finding trace, trace id "212dd024746a93ae35b76aa145688039" - Error: trace not found
Please let me know how can I solve this. Thank you
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Vishal Sharma

06/05/2023, 9:00 AM
Trace test supports otel exporter. This issue doesn’t seems to relate to SigNoz. Please open an issue with tracetest github: https://github.com/kubeshop/tracetest
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Pradeep Goru

06/05/2023, 9:06 AM
Okay Thank you, I will do that.
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Ken Hamric

06/13/2023, 6:58 PM
@Pradeep Goru Wanted to check to see if you got this issue resolved? I can get the Tracetest team involved to help if needed.
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