Hi! I tried to install Signoz on EKS using Helm and

otelcollector

,

otelcollectormetric

, and

query-service

all encountered the same error:

Error creating clickhouse client: code: 516, message: admin: Authentication failed: password is incorrect or there is no user with such name

I have checked the credentials in the pod env for all pods and they are correct Environment: • EKS Cluster:

v1.26

• Chart Version:

signoz-0.14.2

I tried setting up the same Helm chart on Docker Desktop cluster, everything works fine. Anyone knows how to solve the issue?

Hello @Chatthana (Aom) Janethanakarn 👋 That error happens when the credentials passed to those components are not valid. Are you using external clickhouse or SigNoz-managed clickhouse?

I did not use external Clickhouse. Just use the one bundled with the official Helm Chart. To provide more information, my Docker Desktop is running on 1.25 so I am trying on EKS 1.25. Will let you know whether it works. Thank you very much!