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# support
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Hello @Chatthana (Aom) Janethanakarn 👋 That error happens when the credentials passed to those components are not valid. Are you using external clickhouse or SigNoz-managed clickhouse?
We haven't tested in EKS v1.25 and v1.26 yet. will test it out and let you know.
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I did not use external Clickhouse. Just use the one bundled with the official Helm Chart. To provide more information, my Docker Desktop is running on 1.25 so I am trying on EKS 1.25. Will let you know whether it works. Thank you very much!
Already found the solution. It was because of the pod ip range is not in
clickhouse.allowedNetworkIps
Once I updated, it works. Thank you for your support.
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