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#support
Title
# support
a

Ankit Singhal

03/17/2023, 12:05 PM
Hi Team, I m trying signoz on k8s cluster. My application is not able to connect signoz-otel-collector service.
Even
signoz-k8s-infra-otel-deployment
is not able to make a connection with
signoz-otel-collector:4317
Error Logs
Copy code
2023-03-17T11:15:16.687Z	warn	zapgrpc/zapgrpc.go:195	[core] [Channel #5 SubChannel #6] grpc: addrConn.createTransport failed to connect to {
  "Addr": "signoz-otel-collector:4317",
  "ServerName": "signoz-otel-collector:4317",
  "Attributes": null,
  "BalancerAttributes": null,
  "Type": 0,
  "Metadata": null
}. Err: connection error: desc = "transport: Error while dialing dial tcp 172.20.53.203:4317: connect: connection refused"	{"grpc_log": true}
Pls help me to fix this
cc: @Pranay @Ankit Nayan
I have tried troubleshoot steps as well and it is able to establish the connection with collection on same URL which I have mentioned in my code config
Let me know if you need more details from my details
n

nitya-signoz

03/17/2023, 12:14 PM
@Prashant Shahi can help with this.
a

Ankit Singhal

03/17/2023, 12:30 PM
Hi @Prashant Shahi let me know if you need more details on the same
p

Prashant Shahi

03/17/2023, 1:36 PM
Hey @Ankit Singhal can you check the status of signoz-otel-collector? Logs and pod status would be helpful.
a

Ankit Singhal

03/17/2023, 1:51 PM
Both of them are running. It is working on http port which is 4318. But grpc endpoint is not working.
p

Prashant Shahi

03/17/2023, 2:23 PM
found anything in signoz otel-collector logs?
a

Ankit Singhal

03/17/2023, 2:25 PM
Nope. It is not getting any logs
p

Prashant Shahi

03/17/2023, 2:26 PM
Have you updated otel-collector config?
a

Ankit Singhal

03/17/2023, 2:46 PM
Yup. The same config is working on docker container
p

Prashant Shahi

03/20/2023, 5:51 AM
can you share the updated config?
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