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#support
Title
# support
d

Divyanshu Negi

03/14/2023, 11:14 AM
Hi Team, we recently pushed Signoz to our production services (was in closed testing) 🎉 , getting these metrics in the dashboard, the External call Error percentage is looking like this, also the name to which external call is not mentioned, what to make with this data ?
a

Ankit Nayan

03/14/2023, 11:28 AM
@Divyanshu Negi the repeated
External Call Error Percentage
in labels is fixed in v0.17.0 release. There are too many lines because of which the 1 day chart looks like this. Can you upgrade and share screenshot of 1 hr interval?
I am guessing some UI/UX improvements might be helpful
d

Divyanshu Negi

03/14/2023, 12:00 PM
@Ankit Nayan Thanks, will update to the latest version
This is 1 hour graph, how to check which external calls here are failing ?
a

Ankit Nayan

03/14/2023, 12:03 PM
the UI is in version
v0.17.0
? cc: @Srikanth Chekuri
s

Srikanth Chekuri

03/14/2023, 12:05 PM
He hasn’t updated I believe. @Divyanshu Negi when you update to
0.17.0
you will see the which external address has how much error percentage.
d

Divyanshu Negi

03/14/2023, 12:15 PM
Updated , can see the URLS now, but the percentage is in 1000s
s

Srikanth Chekuri

03/14/2023, 12:22 PM
Hmm, that's strange is it the same service or different service?
d

Divyanshu Negi

03/14/2023, 2:29 PM
same service, its normal now
another issue I noticed in the dasboard in 1 of the service, the operation count reached to
-10000
, what could be the reason for negative value ?
s

Srikanth Chekuri

03/14/2023, 2:30 PM
This is known issue and it happens because of the collector restart. We are fixing this.
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Divyanshu Negi

03/14/2023, 2:33 PM
@Srikanth Chekuri Thanks, last query of the day 🙂 I am creating custom dashboard in Signoz, where I have service name with suffix as.
service-name:prod
,
service-name:staging
,
service-name:dev
what should I write in the
WHERE
clause to have services with only
prod
suffix
s

Srikanth Chekuri

03/14/2023, 2:34 PM
service_name LIKE %prod
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Divyanshu Negi

03/14/2023, 2:34 PM
Perfect !! 👍