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# support
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d
only 1 service is visible, which I setup few days back
Is there a way to check in the service to see logs if I am getting any errors example I am setting the SDK on a service called 
chat-service
, can I see if this service is able to send the request to the signoz url I have configured. while running the service I can see the log 
Tracing initialised
but I am not sure after this something is going wrong and the hosted signoz server is able to receive the traces
a
@Divyanshu Negi it should appear in 10-15s if configured properly
which language is the application built in?
most probably it is not able to send to signoz
d
application is built using nestJS (TS)
also the same setup working on another service which is hosted as well
is there a way to debug, I am checking the logs and on 
start
for signoz SDK I can see 
Tracing initialized
a
are you interacting with the api or UI of the application? It should generate some data so that telemetry is generated. Applications with 0 load won't send any data to signoz
d
I am hitting the health endpoint, which just returns 
200
status 
/api/health-check
a
can you check if logs of otel-collector show any error?
also, check if it's there in the traces tab
d
No, not in traces as well, also no logs related to otel on my console while the service is running
s
I would use the console exporter to verify if the instrumentation is working in the first place. If it shows JSON formatted traces then its a network problem.
d
Thanks, this got resolved, after debugging it for a while I found out that the call to the trace IP was failing, I am still not sure why, but restarting the hosted instance fixed this.
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