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Questions • System configuration (we don’t support Windows) • Are you seeing any error message? • Version of SigNoz you are using? You might want to follow our troubleshooting docs. Refer here: • https://signoz.io/docs/install/troubleshooting (Docs) • https://github.com/SigNoz/troubleshoot (Github Repo) • (SigNoz YouTube video)

System : Ubuntu 20.04.3 LTS

@Kanika Garg What is the message on running the troubleshooting tool - https://signoz.io/docs/install/troubleshooting ?

@Pranay I've upgraded signoz, using latest version v0.10.0 now. When I did troubleshooting, using the above link I had the following response. https://signoz.io/docs/instrumentation/python/ • When I'm trying to export the spans using the run command as mentioned in the link with port 4318 I'm getting this error in my application

OTEL_RESOURCE_ATTRIBUTES=service.name=Botproject_8085 OTEL_EXPORTER_OTLP_ENDPOINT="<http://localhost:4318>"  opentelemetry-instrument --traces_exporter otlp_proto_http gunicorn --daemon --workers 1 -b :8085 'bot_project.wsgi:application' --error-logfile gunicorn.error.log --access-logfile gunicorn.log --capture-output --timeout 3600

• With port 4317 I'm getting this error in my application

OTEL_RESOURCE_ATTRIBUTES=service.name=Botproject_8085 OTEL_EXPORTER_OTLP_ENDPOINT="http://localhost:4317" opentelemetry-instrument --traces_exporter otlp_proto_http gunicorn --daemon --workers 1 -b :8085 'bot_project.wsgi:application' --error-logfile gunicorn.error.log --access-logfile gunicorn.log --capture-output --timeout 3600

2022-07-18 13:12:08 DEBUG Starting new HTTP connection (2): localhost:4317

2022-07-18 131208 ERROR Exception while exporting Span batch. Traceback (most recent call last): File "xxxxxxxxxxxx/env/lib/python3.8/site-packages/urllib3/connectionpool.py", line 665, in urlopen httplib_response = self._make_request( File "xxxxxxxxxxxxxxxx/env/lib/python3.8/site-packages/urllib3/connectionpool.py", line 421, in _make_request six.raise_from(e, None) File "<string>", line 3, in raise_from File "xxxxxxxx/env/lib/python3.8/site-packages/urllib3/connectionpool.py", line 416, in _make_request httplib_response = conn.getresponse() File "/usr/lib/python3.8/http/client.py", line 1348, in getresponse response.begin() File "/usr/lib/python3.8/http/client.py", line 316, in begin version, status, reason = self._read_status() File "/usr/lib/python3.8/http/client.py", line 298, in _read_status raise BadStatusLine(line) http.client.BadStatusLine: @ During handling of the above exception, another exception occurred: Traceback (most recent call last): File "xxxxxxx/env/lib/python3.8/site-packages/requests/adapters.py", line 439, in send resp = conn.urlopen( File "xxxxxx/env/lib/python3.8/site-packages/opentelemetry/instrumentation/urllib3/__init__.py", line 160, in instrumented_urlopen return wrapped(*args, **kwargs) File "xxxxxxxxxxxxxxxxxxxx/env/lib/python3.8/site-packages/urllib3/connectionpool.py", line 719, in urlopen retries = retries.increment( File "xxxxxxxxxxxxxxx/env/lib/python3.8/site-packages/urllib3/util/retry.py", line 400, in increment raise six.reraise(type(error), error, _stacktrace) File "xxxxxxxxxxxxxxxx/env/lib/python3.8/site-packages/urllib3/packages/six.py", line 734, in reraise raise value.with_traceback(tb) File "xxxxxxxxxxxxxxxx/env/lib/python3.8/site-packages/urllib3/connectionpool.py", line 665, in urlopen httplib_response = self._make_request( File "xxxxxxxxxxxxxxx/env/lib/python3.8/site-packages/urllib3/connectionpool.py", line 421, in _make_request six.raise_from(e, None) File "<string>", line 3, in raise_from File "xxxxxxxxxxxx/env/lib/python3.8/site-packages/urllib3/connectionpool.py", line 416, in _make_request httplib_response = conn.getresponse() File "/usr/lib/python3.8/http/client.py", line 1348, in getresponse response.begin() File "/usr/lib/python3.8/http/client.py", line 316, in begin version, status, reason = self._read_status() File "/usr/lib/python3.8/http/client.py", line 298, in _read_status raise BadStatusLine(line) urllib3.exceptions.ProtocolError: ('Connection aborted.', BadStatusLine('\x00\x00\x06\x04\x00\x00\x00\x00\x00\x00\x05\x00\x00@\x00')) During handling of the above exception, another exception occurred: Traceback (most recent call last): File "xxxxxxxxxxxxxxxx/env/lib/python3.8/site-packages/opentelemetry/sdk/trace/export/__init__.py", line 358, in _export_batch self.span_exporter.export(self.spans_list[:idx]) # type: ignore File "xxxxxxxxxxxxxxx/env/lib/python3.8/site-packages/opentelemetry/exporter/otlp/proto/http/trace_exporter/__init__.py", line 136, in export resp = self._export(serialized_data) File "/xxxxxxxxxxxxxxx/env/lib/python3.8/site-packages/opentelemetry/exporter/otlp/proto/http/trace_exporter/__init__.py", line 107, in _export return self._session.post( File "xxxxxxxxxxxxxxx/env/lib/python3.8/site-packages/requests/sessions.py", line 578, in post return self.request('POST', url, data=data, json=json, **kwargs) File "xxxxxxxxxx/env/lib/python3.8/site-packages/opentelemetry/instrumentation/requests/__init__.py", line 122, in instrumented_request return _instrumented_requests_call( File "/xxxxxxxx/env/lib/python3.8/site-packages/opentelemetry/instrumentation/requests/__init__.py", line 152, in _instrumented_requests_call return call_wrapped() File "xxxxxxxxxx/env/lib/python3.8/site-packages/opentelemetry/instrumentation/requests/__init__.py", line 120, in call_wrapped return wrapped_request(self, method, url, *args, **kwargs) File "xxxxxxxxxxenv/lib/python3.8/site-packages/requests/sessions.py", line 530, in request resp = self.send(prep, **send_kwargs) File "xxxxxxxx/env/lib/python3.8/site-packages/opentelemetry/instrumentation/requests/__init__.py", line 142, in instrumented_send return _instrumented_requests_call( File "xxxxxxxxx/env/lib/python3.8/site-packages/opentelemetry/instrumentation/requests/__init__.py", line 152, in _instrumented_requests_call return call_wrapped() File "xxxxxxxxxxx/env/lib/python3.8/site-packages/opentelemetry/instrumentation/requests/__init__.py", line 140, in call_wrapped return wrapped_send(self, request, **kwargs) File "xxxxxxxxx/env/lib/python3.8/site-packages/requests/sessions.py", line 643, in send r = adapter.send(request, **kwargs) File "xxxxxxxxxxxx/env/lib/python3.8/site-packages/requests/adapters.py", line 498, in send raise ConnectionError(err, request=request) requests.exceptions.ConnectionError: ('Connection aborted.', BadStatusLine('\x00\x00\x06\x04\x00\x00\x00\x00\x00\x00\x05\x00\x00@\x00'))

Port 4317 is for proto/gRPC and Port 4318 is for proto/HTTP. so you mean to say, you tried running your app with both, once 4317 and 4318?

yes I did try both

@Prashant Shahi do you have any inputs on the above?

@Kanika Garg

4318

would make sense here since in guide above we are using HTTP exporter. can you share error log when

4318

port is used?

@Prashant Shahi with the port 4318 I'm getting this in the logs of my application.

@Kanika Garg can you try this =>

<http://localhost:4318/v1/traces>

?

@Prashant Shahi Thanks a ton! It worked!