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Yes checked that. Actually I had saved creds in my browser while creating account as well.

@Hima Vyas this should not be the case. Can you try to reproduce the issue over your laptop or a VM and share a video if possible? Would help us debug any edge cases you got into. For now, I am thinking how to unblock you. Do you have many alerts and dashboards set? Thinking of deleting the embedded db at query-service which has user management, alert rules and dashboards.

I'll try to reproduce but I can share a video of current scenario anyway. I only have traces data which I have been migrating since yesterday after version update. for dashboards and alerts, I haven't set up anything I have one team member who is currently logged in to signoz but doesn't have signoz admin access so if that could help in any way

ok..let me test internally a workaround for this

From 0.7.5 to 0.8.0 ,migration was required as mentioned - https://signoz.io/docs/operate/upgrade/#kubernetes

yes..that is right...for the current issue we don't need to migrate

Yupp, got it! just wanted to mention that migration is under progress.

@Prashant Shahi can you share the steps to delete existing users by exec -it to container

Exec into the query-service container:

kubectl -n platform exec -it pod/my-release-signoz-query-service-0 -- sh

Run the following commands from the container:

# install sqlite
apk update
apk add sqlite

# open sqlite with signoz.db
sqlite3 /var/lib/signoz/signoz.db

# (sqlite shell) check existing users
select * from users;

# (sqlite shell) delete all users
delete from users where 1=1;

# (sqlite shell) verify user deletion
select * from users;

# press CTRL + D to exit from sqlite shell
# safely exit from the query-service container
exit

Okay, let me follow and get back

That could be issue related to browser cache

Okay, understood. let me ask him to disable his cache once.

@Prashant Shahi @Ankit Nayan I am able to login but when I am creating invites for members, they are not able to create account. There is an error message "Something went wrong" pops up.

@Hima Vyas can you share query-service logs so that we can investigate this issue?

@Hima Vyas also the response of the API call would be very helpful.

2022-05-10T165047.454Z DEBUG auth/auth.go:95 GetInvite method invoked for token: b5d4977275eaae1c15c8aa0cb6322904 2022-05-10T165101.349Z DEBUG auth/auth.go:217 Got a register request for email: xyz@abc.com 2022-05-10T165101.350Z DEBUG auth/auth.go:250 GetOrgByName failed, err: Multiple orgs with same ID found

there is a table

organizations

which you can check using the steps mentioned by @Prashant Shahi

Okay, Thanks!