Hi there , After enabling the Prometheus receiver in the OpenTelemetry Collector configuration for SigNoz, I have observed that services and traces for a specific service are no longer appearing in the SigNoz UI. This issue persists despite the service being correctly instrumented for tracing and previously visible in the services tab. We have enabled Node.js metrics in our service using the Prometheus exporter as describe here- https://www.npmjs.com/package/@opentelemetry/instrumentation-runtime-node This issue is occurring only for the service that has been instrumented using the Prometheus exporter. Other services, which are not using the Prometheus exporter, continue to work fine and appear correctly in the SigNoz UI. We are using annotations in our service deployment to facilitate metrics scraping, and the application is running on an Amazon EKS cluster.

Hey @Piyush Goyal, Thanks for reporting the issue. Can you please tell us what version of signoz you're running? Also can you verify that the metrics are being generated and exported at the endpoint

Hi Nagesh, Thanks for the reply.We are using following version

<http://docker.io/otel/opentelemetry-collector-contrib:0.109.0|docker.io/otel/opentelemetry-collector-contrib:0.109.0>

Yes metrics are generated and they are being exported to SigNoz. But that particular service is not appearing in

Services

section and even I can't see any traces either for that service.