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hey @William Wang You can ask your admin to go to Settings -> Org Settings page In the members list, click edit. That should show a popup like in the attached screen shot He can then generate and send you a reset password link

Hello, this is the administrator account, but I forgot the password, what should I do?

Ah, I think you would need to manually delete the db file here with user details. @Prashant Shahi should have the exact steps

@William Wang You can exec inside query-service container and remove all users and organisations:

docker exec -it query-service sh

OR

kubectl -n platform exec -it pod/my-release-signoz-query-service-0 -- sh

Run the following:

# install sqlite
apk update
apk add sqlite

# open sqlite with signoz.db
sqlite3 /var/lib/signoz/signoz.db

# (sqlite shell) check existing users
select * from users;

# (sqlite shell) delete all users
delete from users where 1=1;

# (sqlite shell) verify user deletion
select * from users;

# (sqlite shell) check existing organizations
select * from organizations;

# (sqlite shell) delete organization
delete from organizations where 1=1;

# (sqlite shell) verify org deletion
select * from organizations;

# press CTRL + D to exit from sqlite shell
# safely exit from the query-service container
exit

Hello, the processing is completed according to your sequence of operations, but still cannot create a new account

@William Wang "Get Started" button will be enabled only after filling the Sign Up form.

still disable status

Password must fulfil the criteria: • minimum of 8 characters • at least one lowercase and one upper case characters • at least one number and one special character

Thanks ,I got it now,

Good to know 🙂

I will test whether I can collect data normally through opentelemetry and analyze it through signoz when my program bytecode is encrypted, thank you