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# support
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a
Hey @Aram Zaqaryan sorry to hear this. I am having a trouble finding our support case. Can you drop a mail us at 
<mailto:cloud-support@signoz.io|cloud-support@signoz.io>
with your tenant URL? We shall look into this asap
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a
Hi @Ankit Nayan. Thank you for your response. I already wrote a new email to cloud-support@signoz.io.
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